Jennifer Dillingham
Nashville,TN
Summary
Learning, talent, and strategist leader with 10+ years of experience designing enterprise learning ecosystems, talent development strategies, leadership programs, digital transformation initiatives, learning technologies, and organizational capability solutions. Proven record translating business strategy into scalable learning systems, workforce capability programs, leadership development initiatives, and enterprise technology adoption that improve organizational performance, employee engagement, operational readiness, and career mobility. Experienced leading enterprise learning strategy across LMS administration, instructional design, change management, AI-enabled learning technologies, competency development, learning analytics, governance, and cross-functional partnerships with HR, IT, Operations, executive leadership, and academic institutions. Recognized for building collaborative partnerships, influencing organizational change, modernizing learning ecosystems, and leveraging data-driven insights to continuously improve employee capability and business outcomes.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Digital Academy Instructional Design Manager
Emory Healthcare
01.2026 - Current
- Partner with executive leadership, clinical operations, IT, Informatics, and university stakeholders to develop enterprise learning strategies supporting digital transformation, workforce capability, and operational readiness across Emory Healthcare and Emory University.
- Lead learning strategy across 10+ concurrent enterprise digital transformation initiatives, aligning business objectives, learner experience, and measurable organizational outcomes while strengthening strategic partnerships across 17+ department, centers, and units.
- Serve as a strategic Learning & Development consultant for enterprise technology initiatives, translating complex healthcare workflows and digital systems into scalable learning strategies that improve technology adoption, workforce readiness, and employee performance.
- Designed enterprise digital readiness programs utilizing ADDIE methodology, blended learning, microlearning, instructor-led training, and performance support resources to accelerate workforce capability and technology adoption.
- Partner with Informatics, IT, clinical, and operational leaders to develop a centralized learning catalog supporting 100+ Epic-integrated third-party applications, improving learner accessibility, governance, and enterprise technology adoption.
- Led enterprise strategy for business continuity access, downtime preparedness and Sepsis education initiatives, strengthening operational readiness, regulatory compliance, and standardized clinical response across the health system.
- Championed AI-assisted content development, emerging learning technologies, and learner evaluation practices that accelerated content development by approximately 25%, continuously improved learning effectiveness, and contributed to a 50% increase in first-quarter pulse survey participation.
- Help establish the digital academy as a trusted enterprise learning partner by advancing a culture of collaboration, accountability, engagement, and continuous improvement through strategic consultation, performance support, and cross-functional change leadership.
Talent Management Program Manager
The Kroger Co.
04.2021 - 11.2025
- Directed enterprise-level learning, talent, and workforce capability initiatives supporting 400K+ employees, while managing 15+ direct reports, fostered in a culture of collaboration, innovation, capability, and continuous improvement.
- Developed enterprise learning, performance, and talent strategies supporting leadership development, onboarding, organizational effectiveness, workforce readiness, and employee capability aligned with business priorities.
- Established talent strategies, instructional design standards, governance, and quality assurance frameworks that increased program effectiveness and learner satisfaction 15%.
- Managed enterprise technology initiatives, including LMS administration, content management systems, reporting, and digital learning ecosystems, improving deployment efficiency 25%.
- Leveraged learning analytics, KPIs, engagement dashboard metrics to evaluate organizational capability, measure program effectiveness, and support strategic workforce decisions.
- Designed leadership development and employee engagement initiatives that improved engagement scores by 10% while reducing turnover by 9%.
- Built collaborative partnerships with HR Centers of Excellence, Operations, IT, Compliance, and executive leadership to align learning investments with enterprise objectives.
- Led enterprise change management strategies supporting technology implementations, organizational transformation, and workforce adoption.
- Championed adoption of learning technologies, AI tools, workflow automation, and digital collaboration tools that improved learner accessibility, scalability, and operational efficiency.
- Presented strategic recommendations and learning outcomes to executive leadership using data visualization, storytelling, and measurable business results.
Training & Development Manager
The Kroger Co. - The Little Clinic
08.2016 - 04.2021
- Led The Little Clinic’s Training department, designing onboarding, leadership development, compliance, learning technology, and workforce capability programs aligned with organizational growth and company strategies supporting more than 1,500 employees.
- Built, led, and developed a high-performing Training team, while cultivating a collaborative culture that earned one of the company’s highest employee engagement and retention ratings.
- Served as enterprise LMS administrator, overseeing governance, reporting, curriculum architecture, regulatory education, and learning technology optimization.
- Led multiple enterprise special projects for LMS implementations and migrations supporting approximately 25,000+ Kroger Health employees, improving reporting accuracy, learner adoption, change management, and compliance visibility.
- Developed enterprise clinical coding education strategies that improved coding proficiency, accelerated learner adoption, and contributed to a 25%+ increase in revenue per claim submitted per clinician, directly linking workforce capability development to measurable financial outcomes.
- Reduced new hire ramp-up by 20% through scalable onboarding strategies, streamlined workflows, and performance-based learning programs.
- Ensured organizational readiness for Joint Commission accreditation and other audit and regulatory bodies through comprehensive governance and compliance training programs.
- Led performance metrics tracking and stakeholder reports that informed leadership decisions and drove a 10% improvement in compliance outcomes.
Lead HR & Engagement Administrator
Western Express
02.2012 - 08.2016
- Managed HR operations, employee engagement initiatives, onboarding, and workforce development programs supporting organizational growth.
- Supervised and coached a 12-member HR team, increasing service accuracy by 25% while strengthening employee and leadership partnerships.
- Reduced onboarding turnaround time by 30% through process redesign and improved operational workflows.
- Led employee engagement initiatives and process improvements that increased engagement and satisfaction by 40%.
- Analyzed workforce trends and root causes to improve operational performance, employee experience, and organizational effectiveness.
Education
MBA -
11.2024 - Current
- In Progress, Expected 11/2026
- GPA: 3.8
Bachelor of Science - Business Administration, Organizational Development
- Summa Cum Laude
- GPA: 4.0
Skills
- Learning Strategy
- Talent Development Strategy
- Organizational Capability Development
- Leadership Development
- Enterprise Learning Ecosystems
- Learning Technologies
- LMS Administration
- Learning Analytics
- Workforce Enablement
- Organizational Development
- Digital Transformation
- AI-Enabled Learning
- Instructional Design (ADDIE)
- Competency Framework Design
- Career Pathing
- Change Management
- Project Management
- Learning Governance
- Cross-Functional Leadership
- Executive Stakeholder Management
- Performance Consulting
- Curriculum Architecture
- Project & Portfolio Leadership
- Continuous Improvement
- Data Storytelling
- Employee Experience
- Team Leadership, Coaching, & Mentorship
Timeline
Digital Academy Instructional Design Manager - Emory Healthcare
01.2026 - Current
California Coast University - MBA,
11.2024 - Current
Talent Management Program Manager - The Kroger Co.
04.2021 - 11.2025
Training & Development Manager - The Kroger Co. - The Little Clinic
08.2016 - 04.2021
Lead HR & Engagement Administrator - Western Express
02.2012 - 08.2016
California Coast University - Bachelor of Science, Business Administration, Organizational Development
Certifications And Technology
- ATD Project Management in Talent Development
- Articulate 360
- Adobe Captivate
- Camtasia
- Vyond
- HealthStream
- Oracle
- SuccessFactors
- Brainer
- Axonify
- LMS Administration
- Microsoft 365
- SharePoint
- OnePlan
- Asana
- Power BI
- Excel
- MS Project
- Smartsheet
- Harvest
- Planner
- Adobe Creative Cloud
- Canva
- Google Workspace
- Zoom
- Microsoft Teams
- AI-Assisted Content Development
- Prompt Engineering
- AI Productivity Tools
- Learning Technology Innovation