JENNY DANG
Dallas,TX
Summary
A motivated individual who demonstrates a strong work ethic. Focused and detail-oriented with excellent communication and organizational skills seeking a position to provide help to individuals with the goal of satisfaction. Dependable with expertise in preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Brand Representative Stock Lead
Abercrombie & Fitch
12.2022 - Current
- Proactively assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments.
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure satisfaction.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Happily guided customers through the process of successfully finding their ideal styles.
- Actively stay informed about the latest sales offerings and loyalty programs.
- Worked on a team with 30 other sales associates to boost sales goals, conversion, and units per transaction through constant communication and accomplishments.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Barista, Cook, Managing Shift Lead
Kung Fu Tea
04.2022 - 08.2022
- Memorized over 50 menu items and created custom drinks for 70 to 100 customers a shift.
- Provided friendly customer service all while remaining calm during periods of high volume.
- Meticulously managed cash flow operations totaling $500-$1,000 per shift.
- ServSafe certified and ensured and sanitized workstation.
- Managed and prepared all new hire trainees.
- Prepared for opening by cooking boba and teas needed for the shift.
- Help manage any catering requests.
- Cleaned counters, machines, utensils, and seating areas daily.
- Happily fulfilled customer orders including any customized drinks.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, and positive environment
Cook, Barista Shift Lead
Ding Tea
10.2019 - 03.2022
- Memorized over 50 menu items and created custom drinks for 70 to 200 customers a shift.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items, and rotated stock to confirm freshness of food and ingredients.
- Happily fulfilled customer orders including cold and hot drinks.
- Provided friendly customer service all while remaining calm during periods of high volume.
- Meticulously managed ash flow operations totaling $1,500-$2,500 per shift.
- ServSafe certified and ensured a clean and sanitized workstation
- Intervened with customers to de-escalate to ensure customer satisfaction.
- Prepared for opening by cooking boba and teas needed for the shift.
Education
Associate of Science - Business Administration
Dallas College
Dallas, TX08.2022
High School Diploma -
North Garland High School
Garland, TX06.2020
Skills
- Adaptability
- Multitasking
- Leadership experience
- Work ethic
- Surface Cleaning
- Customer Service
Languages
Vietnamese
Full Professional
Timeline
Brand Representative Stock Lead
Abercrombie & Fitch
12.2022 - Current
Barista, Cook, Managing Shift Lead
Kung Fu Tea
04.2022 - 08.2022
Cook, Barista Shift Lead
Ding Tea
10.2019 - 03.2022
Associate of Science - Business Administration
Dallas College
High School Diploma -
North Garland High School