Jenny Dillard
Norfolk,VA
Summary
Executed multitasking strategies effectively, resulting in notable improvements in operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
PATIENT ADVOCATE
Carecentrix
02.2021 - Current
- Cultivated trusting relationships with patients and families through exceptional interpersonal skills.
- Orchestrated communication channels between patients and healthcare providers to enhance care delivery.
- Exhibited exceptional organizational skills by maintaining accurate records, scheduling appointments, and managing client files.
HEAD CASHIER
Lowes
01.2024 - 07.2025
- Facilitated training for new cashiers by demonstrating money exchange procedures and customer interaction techniques.
- Led a team of cashiers, ensuring efficient management and execution of daily operations.
- Facilitated manager-led training sessions to enhance operational efficiency.
CLAIMS SPECIALIST
conduent
12.2019 - 03.2021
- Evaluated incoming documentation for completeness before initiating claim processing.
- Delivered exceptional customer service to policyholders and claimants by addressing inquiries, resolving disputes, and clarifying coverage details.
- Evaluated claims to assess company's liability and rendered approval or denial decisions based on policy provisions.
TECHNICAL SUPPORT REPRESENTATIVE
Cox
02.2017 - 01.2020
- Assisted customers with technical issues through phone, email, and chat support. Addressed customer inquiries in a timely and professional manner.
- Diagnosed and resolved technical issues utilizing diverse diagnostic tools.
- Diagnosed and resolved device-specific issues impacting network performance and internet connectivity.
Education
Cyber Security & Information Tech Digital Forensic
ECPI University
Virginia Beach, VAHIGH SCHOOL DIPLOMA - undefined
Norview High School
06.2014
Skills
- Utilized technical proficiency to support software applications and troubleshoot issues
- Utilized proactive problem-solving techniques to address challenges and improve team performance
- Promoted synergy among team members to achieve shared objectives
- Executed various responsibilities concurrently to support operational efficiency
- Facilitated informative discussions to promote knowledge sharing and audience engagement
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Implemented effective time management strategies to streamline workflows and meet deadlines
Accomplishments
Deans List
Timeline
HEAD CASHIER
Lowes
01.2024 - 07.2025
PATIENT ADVOCATE
Carecentrix
02.2021 - Current
CLAIMS SPECIALIST
conduent
12.2019 - 03.2021
TECHNICAL SUPPORT REPRESENTATIVE
Cox
02.2017 - 01.2020
HIGH SCHOOL DIPLOMA - undefined
Norview High School
Cyber Security & Information Tech Digital Forensic
ECPI University