Jenny Dinh
MedSpeed LLC
Scotch Plains,NJ
8
years of professional experience
1
Certification
Results-driven operations leader with experience managing large-scale logistics operations across New Jersey. Proven success leading teams of 100+ couriers, optimizing delivery performance, and driving operational efficiency in time-sensitive healthcare environments. Strong background in last-mile delivery, team leadership, and multi-site operations.
Work History
Operations Manager
5 Years 5 Months- Lead daily operations across courier routes, ensuring timely medical specimen and supply deliveries.
- Manage staff scheduling, performance coaching, and accountability across multi-site service teams.
- Led daily operations across courier routes, ensuring timely medical specimen and supply deliveries.
- Coordinate client communication, resolving service issues and maintaining operational expectations.
- Streamline workflow between dispatch, drivers, and facility contacts to reduce delays.
- Train supervisors on performance tracking, escalation handling, and standardized operating procedures.
- Review operational reports, identified trends, and guided corrective actions for service consistency.
- Manage budgets effectively, consistently delivering projects on time and within financial constraints.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust a robust reporting tool that increased operational quality.
Business Manager
2 Years 6 Months- Managed business performance across selling floor, aligning sales strategies with merchandising and clienteling priorities.
- Analyzed daily sales trends to adjust staffing, inventory focus, and promotional execution.
- Directed associates on floor coverage, service standards, and selling support for key categories.
- Monitored KPI reporting to identify gaps in conversion, productivity, and customer engagement.
- Led cross-functional communication between operations, vendors, and leadership to resolve execution issues.
- Trained teams on process improvements, ensuring accurate execution of retail and omni-channel priorities.
Education
BBA - Business Administration And Management
Skills
KPI & Performance Management
Process Improvement
Fleet & Driver Management
Cost Control
Healthcare Logistics Compliance
Regulatory Compliance
Training & Development
Client Relations
Certification
- Air Cargo Transportation Training - January 2026
Timeline
Operations Manager
MedSpeed LLC
2021.05 - CurrentRead More
Business Manager
Bloomingdale's
2018.11 - 2021.05Read More
Berkeley College
BBA from Business Administration And Management
Read More