Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jessica Hernandez

Summary

Results-driven Operations Manager with over 12 years of experience at The Home Depot, including 9 years in leadership roles. Proven ability to lead high-performing teams, optimize logistics operations, and exceed key performance metrics. Recognized for fostering a culture of accountability, safety, and continuous improvement in fast-paced distribution environments. .

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

The Home Depot Distribution Center
06.2013 - Current
  • Lead operations in a high-volume regional distribution center, managing 4 Area Supervisors and a team of 50+ associates.
  • Drive productivity, safety, and quality by aligning teams with performance goals and company standards.
  • Coach and mentor front-line leadership to ensure high employee engagement and development.
  • Utilize KPIs and reporting tools to assess performance and implement strategic process improvements.
  • Ensure full compliance with OSHA, safety, and HAZMAT regulations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Partnered with Operation managers across departments for alignments and plannings throughout the shift.



Education

Eisenhower High School
Rialto, CA

Skills

  • Team leadership
  • Customer service
  • Operations & Logistics Management
  • Leadership & Staff Development
  • WMS (Warehouse Management Systems)
  • YMS (Yard Management Systems)
  • ROPE (Real-time Order Processing Engine)
  • Microsoft Office: Excel, Word, PowerPoint
  • Microsoft Teams
  • Inventory Control & Forecasting
  • KPI & Performance Management
  • Process Improvement (Lean)
  • OSHA & Safety Compliance
  • Conflict Resolution & Communication

Accomplishments

Throughout my career at Home Depot, I have been honored with over 100 badges recognizing my commitment to company values and leadership excellence. Some notable achievements include:

  • “TimWood” Award (2014): Recognized for innovating a more efficient work process that allowed associates to clean as they worked, improving productivity and safety.
  • Leader of the Month (2023): Awarded for outstanding performance, team leadership, and operational excellence.
  • Orange Spotlight Award (2023): Selected as 1 of only 5 leaders across the entire company to receive this prestigious award, accompanied by a $2,500 payout in recognition of exceptional leadership and impact.
  • "Respect for All People" Award (2025): Honored for promoting an inclusive, respectful, and people-first work culture.
  • Platinum Safety Badge (Ongoing): Earned for achieving 100% on safety quizzes for over four consecutive years, highlighting a sustained commitment to workplace safety and compliance.
  • Community Involvement – Team Depot: Actively participate in Home Depot's Team Depot initiatives, volunteering alongside associates to support schools, veterans' homes, food drives (e.g., Feeding America), and other local community efforts—demonstrating leadership beyond the workplace.
  • Mentorship-Since 2020, I have actively supported the promotion of four associates into Area Supervisor roles, and I am currently mentoring another associate for the same advancement. In 2024, I also played a key role in supporting the promotion of one of my Area Supervisors to Operations Manager. I provide ongoing, individualized mentorship to each of my four Area Supervisors, focusing on leadership development, strategic thinking, and career growth.

Certification

Hazardous Materials (Hazmat) Certified
Successfully completed DOT/OSHA-compliant Hazmat training through Home Depot's internal Hazardous Materials Program. Trained in safe handling, identification, storage, and emergency procedures for hazardous goods.


Material Handling Equipment (MHE) Certified
Certified to operate powered industrial trucks and equipment including forklifts (short and long forks) in compliance with OSHA and company safety standards (Home Depot).

Languages

English
Full Professional

Timeline

Operations Manager

The Home Depot Distribution Center
06.2013 - Current

Eisenhower High School
Jessica Hernandez