Jenny Doss
Jacksonville,AL
Summary
Organized and professional individual known for high productivity and efficient task completion. Skilled in communication, time management, and record keeping, ensuring smooth operation of school administrative tasks. Excel at interpersonal skills, problem-solving, and adaptability to meet diverse needs of staff, students, and parents. Committed to fostering positive school environment through effective collaboration and organizational expertise.
Overview
17
17
years of professional experience
Work History
Elementary School Secretary/Receptionist
Kitty Stone Elementary School
Jacksonville , AL
08.2018 - 08.2023
- Greeted visitors in a professional manner, responding to inquiries, ensured that all visitors were checked in properly before allowing access into the school, always maintaining proper safety protocols.
- Streamlined communication channels for teachers, administrators, students, parents, and the public. Always creating a positive environment for all.
- Assisted with enrollment of new students, maintained confidentiality and filing of records, updated all information pertaining to students and parents, and assisted with withdrawals of students.
- Efficiently answered a high volume of incoming calls while attending to in-person inquiries from parents, students, teachers, and administrators.
- Processed daily attendance for students as they checked in and out of school.
- Provided support to administrators, including managing calendars, and helped to maintain smooth day-to-day operations of the school.
- Maintained accountability for collection of funds from parents and students, including PTO, lunch accounts, book fair, and field trips, ensuring accuracy.
- Effectively managed scheduling and orientation of substitute teachers for seamless school day operations.
- Maintained scheduling of over 120 IEP Parent Conferences yearly.
Community Service Volunteer
Kitty Stone Elementary PTO
Jacksonville , AL
12.2010 - 05.2019
- Developed relationships with local businesses to increase volunteer recruitment and monetary donations for the school.
- Developed strategies to increase engagement among the parents.
- Coordinated with other volunteers to ensure smooth functioning of various activities during school events.
- Assisted with logistics related to field trips, including transportation arrangements and meal planning coordination.
- Worked closely with teachers on identifying resources that could enhance learning experiences inside classrooms.
- Assisted with the organization of school-wide events, such as fundraisers and carnivals.
- Maintained a database of contacts related to vendors providing services or goods to the PTO organization.
Disaster Recovery Case Manager
United Way of East Central Alabama / EMA
Jacksonville , AL
04.2018 - 08.2018
- Contacted registered clients affected by the March 2018 tornado to discuss their unmet needs. Counseled them on available resources within the community that could help meet their immediate needs for food and clothes.
- Completed a visual assessment of the property.
- Validated case details for accuracy and verified client interactions with FEMA and their insurance provider.
- Prepared and presented a compelling case to the Long Term Recovery Committee based on meticulous analysis of unmet needs.
Community Service Volunteer
"Clothes Closest" at Hampton Inn (Tornado Relief)
Jacksonville , Ala
03.2018 - 05.2018
- Orchestrated and meticulously organized clothing donations for tornado victims.
- Enhanced communication by utilizing social media platforms to connect individuals affected by the tornado with potential donors.
- Implemented strategies to guarantee continuous operation of the 'Clothes Closet,' personally overseeing its functions for more than 12 hours per day.
- Cultivated relationships with partners in order to secure additional resources for victims of the disaster.
Household CEO
Doss Residence
Jacksonville , AL
03.2009 - 04.2018
Customer Service Representative /Accounts Receivable and Billing Clerk
AAA Cooper Transportation
Anniston , AL
03.2006 - 02.2009
- Maintained effective communication with dispatch for timely execution of pick ups and deliveries
- Ensured efficient recording of outbound transit BOLs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Worked closely with other departments such as sales, operations, and finance to ensure timely resolution of customer queries.
Education
Some College (No Degree) -
Jacksonville State University
Jacksonville, AL01-2005
High School Diploma -
White Plains High School
Anniston, AL05-1992
Skills
- Strong Verbal and Written Communication
- Customer Service
- Professional and Ethical
- Problem Solving
- Attention to Detail
- Flexibility and Efficiency
- Time Management
- Bookkeeping
- Organization
- Event Planning
- Social Media and Promotions
- Microsoft Outlook
Timeline
Elementary School Secretary/Receptionist
Kitty Stone Elementary School
08.2018 - 08.2023
Disaster Recovery Case Manager
United Way of East Central Alabama / EMA
04.2018 - 08.2018
Community Service Volunteer
"Clothes Closest" at Hampton Inn (Tornado Relief)
03.2018 - 05.2018
Community Service Volunteer
Kitty Stone Elementary PTO
12.2010 - 05.2019
Household CEO
Doss Residence
03.2009 - 04.2018
Customer Service Representative /Accounts Receivable and Billing Clerk
AAA Cooper Transportation
03.2006 - 02.2009
Some College (No Degree) -
Jacksonville State University
High School Diploma -
White Plains High School
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