Jenny Duttinger

Responsibility 1- Safety

• Identify and implement best practices and SAFE-LIFE concepts to drive safety improvements across the region

• Lead the execution of safety operational initiatives in their respective business unit, as per the strategic direction of business and unit leadership

• Use data to identify and scope local priorities to positively impact safety performance

• Lead safety case management (tactical support for injuries)

• Lead EHS incident investigation root cause analysis and corrective/preventive action planning (delegation to Supervisors and DMs)

Responsibility 2- Quality

• Identify and implement best practices and SAFE-LIFE concepts to drive quality improvements across the region

• Lead the execution of quality operational initiatives in their respective business unit, as per the strategic direction of business and unit leadership

• Support district quality by performing Qlikview analysis, field audits and ride alongs

• Participate in quality teams where targeted efforts are needed

Responsibility 3-

• Identify and implement best practices training improvements across the region

• Oversee new technician training plan (scheduling, facility and equipment readiness, coaches, certifications) o Administer USIC Institute (LMS) for assigned districts o Train and certify trainers, coaches, supervisors, and others

▪ OJT

▪ Rapid Field Certification Response Team members

• Work with management to plan and execute on-going training o Identify and develop Safety and Quality training o Leadership development training o Emergency response training

• Lead compliance processes such as Safety and Operator Qualification Ensure sufficient supervisors are properly trained and qualified

• Lead training activities where required

• Provide tactical support for start ups

• Provide support as a Rapid Response Team Member

• Maintain records and train/ensure sufficient OQ evaluations Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Responsibility 4 - Equipment and Certifications

• Proficient with multiple locate equipment models : Radio Detection, Subsite, Metrotech and Vivax
• Certified for confined space entry for telecommunications vaults as well as certified trainer for vault entry.
• Gas OQ qualified, previously certified through NGA (qualifications need to be renewed)
• Certified through Smith Driving systems as an instructor.
• Extensive knowledge and experience locating buried gas, telephone, cable tv, water and sewer.
• Proficient at reading buried utility prints and as-builts.
• Utilized Microsoft Office, TicketPro, Workday and Qlik Sense.

• Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
• Trained new locators on industry-specific software and tools.
• Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
• Located underground utilities prior to work being completed.
• Searched for underground utilities in various weather conditions and notified supervisor of field issues. Also responded for emergency storm duty as wire guard.
• Used tools for access to utility access points (screwdrivers, ped wrenches, hand hole hooks, voltage detector, etc.), locate equipment and vehicles to avoid injuries and mishaps.
• Communicated with customers to access work areas and explain work.
• Proficient with multiple locate equipment models : Radio Detection, Subsite, Metrotech and Vivax
• Utilized TicketPro and Workday

• Worked paint counter, proficient in knowledge of products in paint department.
• Led demonstrations (How To's) for paint department
• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Assessed customer needs to provide assistance and information on product features.
• Member of store safety team.
• New associate coach
• Performed inventory spot counts through inventory management system.

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.