Jenny Elmstrom
Kirkland,WA
Summary
With over 20 years of experience in the retail and hospitality industry, I am a customer-focused individual with a passion for delivering exceptional service. I am dedicated and adaptable with a proactive attitude and the ability to learn quickly.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
Kirkland, Washington
01.2024 - Current
- Navigated routes with relevant map programs and GPS systems.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Notified customers of delays to decrease calls to support.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule.
- Consistently maintained a 100% customer satisfaction rating over the last 1300 deliveries.
Lead Line/Prep Cook
Tapped Public House
Mill Creek, WA
12.2020 - 06.2023
- Prepared menu items on both hot and cold lines with an eye towards consistent quality and presentation, while being quick and accurate
- Responsible for preparation of line items to ensure proper quantities for the anticipated volume of business
- Made sure sanitation was maintained in both working and storage spaces for the kitchen
- Ability to communicate and work efficiently with kitchen staff and front line staff
- Ability to adapt to new menu items and preparation processes
- Assisted in the training of new kitchen employees
Meat and Seafood Associate Team Leader
Whole Foods Market
Kirkland, WA
03.2019 - 06.2020
- Responsible for ordering, stocking, and rotating merchandise to maintain freshness and quality
- Monitored and tracked inventory levels and sales performance to ensure accurate forecasting
- Maintained a neat and organized work environment
- Demonstrated advanced product knowledge and developed/maintained awareness of new products
- Worked with Team Leader to achieve sales, margin, expense, and labor targets
- Worked with Team Leader to resolve team concerns or issues
- Assisted with selecting, training, developing, mentoring, motivating and counseling team members
- Functioned as point person and departmental person in charge in absence of Team Leader
Store Support Floater
Whole Foods Market
Kirkland, WA
11.2016 - 03.2019
- Filled in on any team as needed, working a variety of different shifts
- Used high level of adaptability and flexibility required to work across different teams
- Helped train new hires
- Provided outstanding customer service, ensuring customer needs were met in a timely fashion
Seafood Team Member
Whole Foods Market
Lynnwood, WA
12.2012 - 11.2016
- I ensured a fresh and appealing display by keeping cases clean and well stocked
- I ensured a positive company image by providing courteous, friendly, efficient service to customers and team members
- Took on a Team Trainer role for the Meat and Seafood Department and was given the opportunity to go to a Team Trainer Immersion as well an Intro To Leadership course
Education
Diploma -
Alberton High School
Alberton, MT05.2002
Skills
- Tenacious work ethic
- Customer-focused service
- Adaptable
- Attention to detail
- Leadership
Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
- BLS Certification
Timeline
Delivery Driver
Uber Eats
01.2024 - Current
Lead Line/Prep Cook
Tapped Public House
12.2020 - 06.2023
Meat and Seafood Associate Team Leader
Whole Foods Market
03.2019 - 06.2020
Store Support Floater
Whole Foods Market
11.2016 - 03.2019
Seafood Team Member
Whole Foods Market
12.2012 - 11.2016
Diploma -
Alberton High School