Jenny Flick
PO Box 5, Monitor,WA
Summary
Dedicated and experienced supervisor with a proven track record of leadership, team development, and operational excellence. Skilled in employee coaching and training, scheduling, policy implementation, emergency communications, and problem-solving in fast-paced environments. Recognized for building strong team culture, fostering employee growth, and maintaining high service standards. Demonstrates the ability to streamline operations, encourage collaboration, and adapt to changing demands while supporting organizational goals and continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
RiverCom911
Wenatchee, WA
07.2007 - Current
- Demonstrated Rivercom's standards and expectations by fostering professionalism, accountability, and consistent performance over 10 years as a supervisor and nearly 19 years as a telecommunicator.
- Exhibited strong leadership and problem-solving skills to improve team efficiency and operational effectiveness.
- Provided effective training and coaching that enhanced employee productivity, accuracy, and commitment to quality service.
- Addressed and resolved questions, concerns, and issues from staff, user agencies, and members of the public.
- Fostered a positive, accountable work environment through mentorship, guidance, and clear communication.
Education
EMT-B - Emergency Medicine
Ballard Ambulance
Wenatchee, WAWildland Firefighter Red Card - Fire Science
NCW Technical Skills Center
Wenatchee, WAGED -
Homeschooled
Cashmere, WASkills
- Effective team collaborator
- Coaching and guidance
- Adaptable to new challenges
- Goal-focused
- Experienced in managing disputes
- Employee development
- Supportive leadership style
- Strategic decision-making
Accomplishments
- Co-founded the NCW Critical Incident Stress Management (CISM) Team and currently serve as a Board Member and Team Lead.
- Member of the RiverCom Public Education Team and former Chelan and Douglas County 911 Public Education Coordinator.
- Experienced Lead Tactical Dispatcher and current Tactical Dispatch Team member.
- Assisted with the implementation of critical systems, including Aurelian, providing staff training, support, and guidance throughout the transition.
- Facilitated Financial Peace University, coaching individuals and families in budgeting and financial wellness.
Certification
- Certified Training Officer
- Washington State Patrol ACCESS Level I and II
- Washington State Certification of Telecommunicator I and II
- Telecommunicator IV
- NIMS IS-100, IS-200, IS-700, IS-704, and IS-800
- King County Criteria Based Medical Dispatch
- CPR
- West Point Leadership
- Denise Amber Lee 911 Center Supervision
- Basic and Advanced Critical Incident Stress Management
- CJTC Basic Training for First Responder Peer Supporters
Timeline
Supervisor
RiverCom911
07.2007 - Current
EMT-B - Emergency Medicine
Ballard Ambulance
Wildland Firefighter Red Card - Fire Science
NCW Technical Skills Center
GED -
Homeschooled