JENNIFER FRANKLIN
Sumter
Summary
Detail-oriented legal assistant with over five years of experience in legal research and document drafting. Proven ability to manage case files and ensure compliance with legal standards. Recognized for delivering exceptional customer service and support to legal teams.
Overview
30
30
years of professional experience
Work History
Vounteer
Sumter Opera House
Sumter
08.2014 - Current
- Provided customer service to patrons during events and ticketing.
- Engaged with community members to promote upcoming performances.
- Assisted community members with inquiries and resources to enhance their event experience.
- Supported promotional efforts by distributing flyers and materials to increase event awareness.
- Collaborated with staff to ensure smooth event operations.
- Helped with prep, set up, and breakdown of community and public events.
- Contributed time, effort, and skills alongside team members to advance organization's mission.
Legal Assistant
Glasser and Glasser
Norfolk
10.2009 - 07.2014
- Drafted legal documents and correspondence for attorneys and clients.
- Conducted legal research to support ongoing cases and provide information.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Assisted in preparing materials for court hearings and trials.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Participated in client interviews to gather information and document key insights for case preparation.
- Communicated with clients regarding case updates and scheduling appointments.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Managed case files and organized records to ensure efficient access for attorneys and timely case progression.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Utilized case management software to track deadlines and manage workflows.
- Maintained client confidentiality in all matters.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Ensured that all paperwork was properly filed according to established procedures.
- Updated databases with new information received from attorneys or clients.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Filed clients' legal documents in relevant courts for processing.
- Organized legal documents in company filing systems and databases.
- Drafted legal complaints, summonses and interrogatories.
- Conducted research and reviewed case information to support attorneys in developing case strategies.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Analyzed data related to cases for use in research or litigation purposes.
- Compiled financial records related to specific cases.
- Organized exhibits for trial proceedings.
- Distributed legal materials to relevant parties to facilitate communication and collaboration.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Stayed abreast of changes in legislative and regulatory guidelines.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Stayed abreast of changes in legislative and regulatory guidelines.
Account Manager
General Acceptance
Louisville
04.2005 - 07.2009
- Managed customer accounts to ensure timely payments and compliance.
- Created tailored payment plans for clients facing financial hardship to facilitate debt resolution.
- Reviewed account records for discrepancies and resolved issues promptly.
- Communicated with clients via phone and email regarding outstanding balances.
- Coordinated with internal teams to streamline collections processes efficiently.
- Trained junior staff on best practices in collections and account management.
- Analyzed collection data to identify trends, enhancing collection strategies and outcomes.
- Maintained detailed documentation of all client interactions and transactions.
- Identified opportunities for process improvement within the collections department.
- Developed relationships with customers to encourage resolution of overdue accounts.
- Updated customer account information and maintained accurate records.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Verified accuracy of customer information prior to initiating contact for collections.
- Ensured compliance with applicable laws related to debt collection practices.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Coordinated legal action against delinquent accounts when necessary.
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Collaborated with internal departments on various projects related to collections management.
- Provided excellent customer service while collecting past due amounts from customers.
- Escalated unresolved cases or complex situations requiring special attention.
- Negotiated repayment arrangements with customers to secure timely payments and reduce delinquency.
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Adhered to established policies regarding debt collection processes and procedures.
- Prepared monthly reports on collection activities, aging status and performance metrics.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payment and posted to appropriate customer accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Reviewed accounts to determine payment plan compliance.
- Developed collection methods to achieve or exceed company financial goals.
- Met demands of busy collections group by performing high volume of daily calls.
- Located and monitored overdue accounts using billing system to begin collections process.
- Completed skip traces on customers failing respond to collection efforts.
- Prepared documentation required for collection and repossession activities.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Updated account status and maintained accurate records of all collection activities.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Analyzed financial statements of debtors to determine feasible payment solutions.
- Utilized collections software and databases for efficient account management.
- Tracked and reported on collections activity and performance metrics to management.
- Conducted detailed account audits to identify discrepancies and resolve billing issues.
- Coordinated with legal department on litigation processes for non-responsive debtors.
- Ensured compliance with federal and state collections laws and regulations.
- Implemented collection strategies to reduce outstanding account balances.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Conducted credit risk assessments on new and existing customers.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Advised delinquent customers on strategies for debt repayment.
- Monitored overdue accounts using automated information systems.
- Contacted insurance companies to check status of claim payments.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Negotiated credit extensions and waivers when necessary.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
Account Manager
Clark County Auto Auction
Jeffersonville
10.2002 - 03.2005
- Negotiated favorable settlements with debtors, enhancing client recovery rates.
- Communicated with debtors to negotiate payment arrangements effectively.
- Developed targeted strategies for collecting delinquent payments, improving overall collection efficiency.
- Reviewed account statuses and identified potential collection issues.
- Maintained contact with clients regarding their accounts receivables or debts owed.
- Managed case files and ensured compliance with legal regulations.
- Reviewed and analyzed loan documents for accuracy and compliance, ensuring adherence to state and federal regulations.
- Drafted legal documents for collection proceedings and communications.
- Drafted legal documents including complaints, discovery requests, answers, affidavits, motions and other pleadings.
- Assisted attorneys in preparing for court hearings and trials.
- Provided litigation support services such as organizing exhibits, summarizing deposition transcripts and researching relevant statutes.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Performed bankruptcy research to determine the status of a debtor's assets or liabilities.
- Researched applicable laws and regulations to support collection efforts.
- Researched case law to support legal arguments in pleadings and motions.
- Recorded information about customers' financial status and collections status efforts.
- Analyzed credit reports to assess risk associated with certain transactions.
- Reviewed account histories with close eye for key details.
- Prepared spreadsheets documenting financial information related to collections cases.
- Monitored court dockets for updates on cases filed by attorneys or opposing counsels.
- Interacted with courts regarding scheduling matters such as hearing dates or adjournments.
- Corresponded with debtors via telephone or mail regarding payment plans or settlement agreements.
- Followed fair debt collection standards in all activities.
- Responded to client calls and inquiries to deliver necessary information.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
Substitute Teacher
Jefferson County Public Schools
Louisville
09.2001 - 06.2002
- Developed lesson plans aligned with curriculum standards and educational goals.
- Implemented instructional strategies to support diverse learning needs of students.
- Managed classroom environments to ensure student engagement and safety.
- Communicated effectively with parents regarding student progress and classroom activities.
- Adjusted instructional approaches to meet the varying needs of students in real-time.
- Assisted in maintaining a respectful and inclusive classroom culture for all students.
- Promoted positive behavior among students using clear communication techniques to foster a respectful classroom environment.
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
- Created a secure environment to encourage student learning and well-being.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Demonstrated reliability and effectiveness as a substitute teacher through positive feedback.
- Ensured that each student had access to appropriate materials and resources.
- Collaborated with other teachers to ensure student success.
- Organized lesson plans and activities for students.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Administered tests and assessments according to school guidelines.
- Participated in professional development programs related to education topics.
- Maintained detailed records of student attendance and performance to support academic accountability.
- Maintained a safe learning environment by enforcing school rules and regulations.
General Counsel
CNAC
Jeffersonville
04.1999 - 08.2001
- Advised senior management on best practices to enhance collections policies and increase recovery rates.
- Prepared monthly reports analyzing collections activity and progress to inform strategic decision-making.
- Researched, reviewed, and updated account information in the collections system.
- Ensured accurate accounting of transactions, collections and disbursements.
- Drafted correspondence related to collections efforts and customer disputes.
- Developed, implemented, and monitored processes for billing and collections activities.
- Assisted in the preparation of budgets related to collections operations.
- Advised management on policy changes that could improve collections efficiency.
- Ensured compliance with federal and state collections laws and regulations.
- Conducted analysis of customer payment histories to improve collections efforts.
- Trained new staff on policies and procedures related to collections process.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Implemented changes to improve efficiency and accuracy of collections operations.
- Attended meetings and training sessions related to collections best practices.
- Provided support to the collections department in resolving delinquent accounts.
- Prepared monthly reports summarizing collections activity for management review.
- Negotiated payment terms with customers to ensure timely collections.
- Developed strategies to maximize revenue collections from insurance companies.
- Attended industry seminars or conferences related to collections best practices.
- Developed strategies for improving collections performance across multiple sites.
- Drafted legal documents for litigation and client representation.
- Advised clients on legal rights and obligations in various matters.
- Researched case law and statutes to support legal arguments.
- Negotiated settlements between parties to resolve disputes amicably.
- Represented clients in court proceedings and administrative hearings.
- Collaborated with other attorneys on complex cases and strategies.
- Managed case files, ensuring compliance with legal standards and deadlines.
- Drafted and reviewed pleadings, motions, briefs and other legal documents for court filings.
- Represented clients at trial proceedings before judges or juries.
- Argued clearly, logically and persuasively in written and oral form.
- Reviewed documents during the discovery process in civil cases.
- Compiled evidence from police reports, medical records or other sources for use in court trials.
- Advised clients on their legal rights, obligations and liabilities under applicable laws.
- Provided advice on potential liability risks associated with business transactions.
- Examined real estate titles and deeds to determine ownership interests.
- Performed complex legal research to prepare for cases or arbitration.
- Negotiated resolutions of cases with defense attorneys and judges.
- Interpreted recent court opinions and current legal research to remain current with developments.
- Investigated facts and prepared detailed reports on findings related to civil matters.
- Prepared persuasive legal memoranda, motions and briefs synthesizing facts, evidence and legal authorities.
- Maintained up-to-date knowledge of changes in local, state and federal laws.
- Negotiated settlements between parties involved in disputes or litigations.
- Ensured compliance with state bar association rules regarding professional conduct.
- Analyzed relevant precedents set by previous court decisions.
- Interpreted statutes, rulings, and regulations for individuals and businesses.
- Managed case files and documentation, ensuring all relevant information was organized, accessible, and maintained in strict confidentiality.
- Engaged in continuous professional development to stay abreast of legal trends, court decisions, and best practices in the legal field.
- Prepared and delivered presentations and legal briefings to clients, colleagues, and industry professionals on relevant legal topics and developments.
- Conducted due diligence investigations in corporate transactions, mergers, and acquisitions, ensuring thorough risk assessment and compliance.
- Facilitated legal compliance audits for corporate clients, identifying potential legal risks and recommending mitigation strategies.
- Liaised with government agencies, other attorneys, and parties involved in legal proceedings, maintaining professional relationships to facilitate case progress.
- Monitored legislative and regulatory developments relevant to clients' interests, providing proactive advice and adjustments to legal strategies as necessary.
- Conducted in-depth research in order to write effective proposals, agreements, and contracts.
- Examined legal data to determine advisability of defending or prosecuting lawsuits.
- Managed recovery operations ensuring compliance with company policies and regulations.
- Developed training materials for staff on recovery procedures and best practices.
- Collaborated with finance to analyze recovery trends and implement corrective actions.
- Facilitated regular meetings to assess project progress and realign team goals.
- Designed workflows to streamline recovery processes and enhance efficiency.
- Evaluated vendor performance to ensure quality service in recovery efforts.
- Supported initiatives to foster a culture of continuous improvement within the team.
- Established key performance indicators for measuring success in achieving organizational objectives related to recovery efforts.
- Provided guidance and direction on best practices related to customer service, collections, and dispute resolution.
- Created reports summarizing progress against established goals and objectives.
- Ensured adherence to internal controls designed for protecting confidential information related to customer accounts.
- Developed and implemented strategies for successful completion of recovery goals.
- Identified potential areas of risk within the organization's existing portfolio by analyzing trends in delinquency rates or default rates.
- Managed the development, implementation, and maintenance of policies, procedures, standards, systems, processes, and tools related to recovery activities.
- Analyzed data to identify areas in need of improvement and develop solutions to address them.
- Negotiated settlements with customers who have delinquent accounts in order to reduce outstanding balances owed by the company.
- Collaborated with other departments to ensure that all customer inquiries were addressed promptly and efficiently.
- Worked closely with legal counsel regarding potential litigation matters involving customers who are delinquent on their obligations.
- Maintained relationships with external vendors providing services related to debt collection and recovery efforts.
- Resolved escalated customer disputes regarding payments or services provided by the organization.
- Trained new staff on proper use of collection software applications as well as effective debt collection techniques.
- Monitored financial performance of the organization's recovery operations in order to identify opportunities for cost savings or increased efficiency.
- Developed and implemented strategies to streamline collections processes, ensuring compliance with applicable laws and enhancing overall effectiveness.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Authored and disseminated departmental reports and statistics compliant with policy and privacy standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
Staff Attorney
Jefferson Family Court
Louisville
03.1997 - 12.1998
- Drafted legal documents for family law cases in Jefferson Family Court.
- Researched case law and statutes relevant to family court proceedings.
- Represented clients in hearings and mediations at Jefferson Family Court.
- Collaborated with social workers and court personnel to develop effective case strategies.
- Managed case files and documentation for efficient workflow in court.
- Interpreted recent court opinions and current legal research to remain current with developments.
- Conducted legal research and analysis to draft reports for advocacy tools creation.
- Researched statutes, regulations, court opinions and other legal sources to prepare for hearings or trials.
- Developed and implemented strategies for resolving disputes through mediation or arbitration.
- Monitored legislative changes to proactively address potential impacts on client rights.
- Reviewed evidence presented by witnesses during depositions or trials.
- Prepared and reviewed legal documents, such as contracts, pleadings, motions and briefs.
- Drafted correspondence to opposing counsels, courts and other parties involved in litigation.
- Conducted research on relevant laws, regulations and judicial decisions.
- Performed complex legal research to prepare for cases or arbitration.
- Researched case law and legal precedents to support judicial decisions.
- Drafted legal memoranda and opinions for review by judges.
- Assisted in preparing courtroom materials and case files for hearings.
- Reviewed briefs and evidence submitted by attorneys for relevance.
- Organized and maintained legal documents in accordance with court procedures.
- Communicated with attorneys, clients, and court personnel regarding case status.
- Summarized case files to highlight key issues for judicial consideration.
- Attended hearings to observe proceedings and record important information.
- Assisted in preparing proposed judgments or decrees following completion of a trial or hearing.
- Prepared reports summarizing findings from legal research projects.
- Collaborated with clerks, paralegals, attorneys, witnesses, court personnel, and clients to complete tasks.
- Reviewed and analyzed motions, memoranda of law, pleadings, affidavits, briefs and other legal documents.
- Assisted with the drafting and editing of opinions for judicial review.
- Developed effective working relationships with members of the judiciary staff.
- Organized and maintained files for current cases under review by the judge.
- Drafted orders based upon rulings issued by the presiding judge or magistrate.
- Identified and solved complex problems by consulting legal authority via legal research software.
- Proofread judge's orders and opinions for accuracy.
- Supported cases with in-depth research into issues, previous court decisions and ad hoc requests.
- Assembled materials and sourced updates to keep law libraries current and accurate.
- Compiled statistics and court-related information for judge or staff use.
Assistant University Counsel
University of Louisville
Louisville
08.1996 - 01.1997
- Conducted legal research to enhance compliance with university policies and procedures.
- Drafted and reviewed legal documents, including contracts and briefs, to ensure adherence to legal standards and protect university interests.
- Prepared persuasive legal memoranda, motions and briefs synthesizing facts, evidence and legal authorities.
- Performed complex legal research to prepare for cases or arbitration.
- Argued clearly, logically and persuasively in written and oral form.
- Interpreted recent court opinions and current legal research to remain current with developments.
- Managed case files and organized legal proceedings documentation to facilitate efficient case management.
- Collaborated with legal teams, paralegals, and administrative staff to coordinate case preparation and manage workload efficiently.
- Participated in case reviews and provided consultation.
- Prepared and delivered presentations and legal briefings to clients, colleagues, and industry professionals on relevant legal topics and developments.
- Advised on intellectual property rights, filing and defending trademarks and patents, and navigating copyright laws to protect clients' interests.
- Assisted in drafting and negotiating commercial leases, real estate agreements, and facilitating property transactions with attention to legal and financial details.
Education
J.D. - Law
University of Louisville
Louisville, KY05-1996
Bachelor of Arts - English And French
University of Louisville
Louisville05-1989
Skills
- Legal research
- Document drafting
- Legal writing
- Case management
- Client communication
- Event promotion
- Customer service
Timeline
Vounteer
Sumter Opera House
08.2014 - Current
Legal Assistant
Glasser and Glasser
10.2009 - 07.2014
Account Manager
General Acceptance
04.2005 - 07.2009
Account Manager
Clark County Auto Auction
10.2002 - 03.2005
Substitute Teacher
Jefferson County Public Schools
09.2001 - 06.2002
General Counsel
CNAC
04.1999 - 08.2001
Staff Attorney
Jefferson Family Court
03.1997 - 12.1998
Assistant University Counsel
University of Louisville
08.1996 - 01.1997
J.D. - Law
University of Louisville
Bachelor of Arts - English And French
University of Louisville