JENNY GARCIA
San Jose,CA
Summary
I am a solution-driven hospitality professional with a passion for service, leadership, and community engagement. I began as a server and quickly progressed through roles in both food and beverage and administration, eventually serving as Member Dining Manager at a private club in Portola Valley. In that role, I blended operations with creativity and contributed to the club’s brand through engaging and effective marketing materials. I also developed tools to streamline internal processes, including a scheduling guide to ensure compliance with meal break laws and promote fairness across shifts. I lead with fairness and consistency, holding teams to high standards, fostering inclusivity, and building lasting relationships with members of all ages. My work supported the club’s top-performing department in both revenue and guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Dining Manager
Alpine Hills Tennis and Swimming Club
Portola Valley
07.2024 - 05.2025
- Oversee daily dining operations and private event coordination for a 700+ member club.
- Support cross-functional initiatives with a focus on service quality, logistics, and guest retention.
- Created tools to streamline scheduling and compliance, improving team efficiency, and reducing risk.
- Supported the planning and execution of Little Spoons, a STEM-based culinary program designed to teach youth food science through hands-on, creative experiences.
Assistant Floor Supervisor
Alpine Hills Tennis and Swimming Club
05.2023 - 07.2024
- Selected by leadership to step into a supervisory role and support daily front-of-the-house operations.
- Balanced, hands-on service with conflict resolution, shift oversight, and staff accountability.
- Trained and coached team members while ensuring seamless service and guest satisfaction.
- Contributed to beverage innovation by developing seasonal cocktails, mocktails, and specialty coffee recipes that enhanced the club's menu and member experience.
Front Desk Administrator
Alpine Hills Tennis and Swimming Club
02.2023 - 08.2023
- Served as the first point of contact for members and guests, managing inquiries and bookings.
- Handled administrative tasks for multiple departments, including inventory coordination.
- Recognized for professionalism and member rapport, contributing to retention and engagement.
Server
Alpine Hills Tennis and Swimming Club
04.2022 - 02.2023
- Delivered personalized dining service while building relationships with long-term members.
- Known for reliability, upbeat service, and a detail-oriented approach to member preferences.
Barista
Starbucks
06.2018 - 12.2018
- Delivered high-volume customer service with warmth and efficiency in a fast-paced cafe setting.
- Recognized by the Northern California Regional Director for exceptional hospitality and performance.
- Frequently assigned to register due to friendly demeanor and consistent tip generation.
Studio Assistant
Color Me Mine
09.2015 - 03.2017
- Managed birthday parties and corporate team-building events with attention to guest experience.
- Handled inventory, daily paperwork, and executed opening and closing procedures.
- Guided a diverse range of customers in creative ceramic painting projects, ensuring an inclusive, welcoming environment.
Education
Associates Degree - Political Science
DE ANZA COLLEGE
Cupertino, CA06.2020
High School Degree -
PIONEER HIGH SCHOOL
San Jose, CA06.2015
Skills
- Team leadership
- Effective collaboration
- Analytical problem-solving skills
- Staff training and development
- Time efficiency
- Event planning
Certification
- American Red Cross course: Adult CPR/AED Certificate ID is 01AKI1L
- California RBS Alcohol Server Training ABC Server ID: 313168500
- Food Safety First Principles for Food Handlers Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Elementary
References
References available upon request.
Timeline
Member Dining Manager
Alpine Hills Tennis and Swimming Club
07.2024 - 05.2025
Assistant Floor Supervisor
Alpine Hills Tennis and Swimming Club
05.2023 - 07.2024
Front Desk Administrator
Alpine Hills Tennis and Swimming Club
02.2023 - 08.2023
Server
Alpine Hills Tennis and Swimming Club
04.2022 - 02.2023
Barista
Starbucks
06.2018 - 12.2018
Studio Assistant
Color Me Mine
09.2015 - 03.2017
Associates Degree - Political Science
DE ANZA COLLEGE
High School Degree -
PIONEER HIGH SCHOOL
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