Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jennifer Glick

Seattle,WA

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and practical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

13
13
years of professional experience

Work History

Senior Operations Specialist/Project Manager, Training

Europe Express
06.2020 - 07.2023
  • Responsible for confirming all services (hotel, sightseeing, transfer, rail, rental car) on customer bookings, working with Travel Advisors to find alternate services when necessary, and issuing travel documents
  • Made independent customer service decisions with customers and coworkers while maintaining company service standards and financial profitability
  • Supported Finance Team to ensure accurate accounting of costs on each booking; assist with payment inquiries from vendors; and reconcile vendor invoices as needed
  • Reduced errors during sales and service processes by devising quality control standards
  • Introduced new confirmation procedures to improve efficiency and increased final travel document production
  • Created new training program and onboarded ten new hires both in person and remotely for Barcelona and Cape Town offices

Outside Sales Manager - South Central

Europe Express
11.2019 - 06.2020
  • Educated travel agents and agencies on Europe Express product and services through in-person sales calls, trade shows, webinars, phone, and email communication
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Utilized forecasted KPIs to locate opportunities for sales growth within established accounts and to identify new account opportunities.

Senior Travel Advisor

Europe Express
04.2013 - 11.2019
  • Designed bespoke European destination itineraries to include arrangements for flights, hotels, sightseeing and ground transportation
  • Cultivated relationships with accounts to grow repeat business and continuously educated clients on current or new product portfolio offerings
  • Grew personal sales pipeline to meet or exceed monthly sales goal and increased yearly personal sales on average 25% since starting position
  • Cross trained in several departments to assist during pandemic due to decreased staffing
  • Assisted with department new hire training and collaborated with internal departments to create training standards

Senior Reservations Agent

Noble House Hotels & Resorts
01.2011 - 04.2013
  • Answered in-bound sales calls for entire portfolio of fifteen luxury hotel and resort properties.
  • Ensured guest details and billing information are correctly entered into all Property Management Systems
  • Generated and reported performance metrics to management to inform decision-making.

Education

Bachelor of Science - Logistics and Supply Chain Management

University of North Texas
Denton, TX
05.2023

Certificate - Travel And Tourism

Edmonds Community College
Lynnwood, WA
03.2013

Bachelor of Science - Hospitality Management

Metropolitan State University of Denver
Denver, CO
05.2010

Skills

  • Cross-Functional Communication
  • Planning and Coordination
  • Customer Accounts Management
  • Resourceful
  • Avid Learner
  • Training and Development
  • Time Management

Timeline

Senior Operations Specialist/Project Manager, Training

Europe Express
06.2020 - 07.2023

Outside Sales Manager - South Central

Europe Express
11.2019 - 06.2020

Senior Travel Advisor

Europe Express
04.2013 - 11.2019

Senior Reservations Agent

Noble House Hotels & Resorts
01.2011 - 04.2013

Bachelor of Science - Logistics and Supply Chain Management

University of North Texas

Certificate - Travel And Tourism

Edmonds Community College

Bachelor of Science - Hospitality Management

Metropolitan State University of Denver

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Jennifer Glick