Detail-oriented Office Assistant with a strong focus on customer service and workflow optimization. Proven ability to enhance service delivery while implementing effective training programs.
Overview
10
10
years of professional experience
Work History
Loan Officer
EZ Pawn
Houston, TX
01.2022 - 04.2026
Developed strong relationships with customers through high levels of customer service.
Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Conducted risk assessments to determine loan eligibility and potential impact
Implemented training programs to improve team efficiency and knowledge retention
Front Office Receptionist
Enamel Dentistry
Houston, TX
09.2019 - 01.2022
Implemented electronic health record (EHR) systems for accurate patient data management.
Managed patient scheduling and appointment confirmations to optimize front office workflow.
Coordinated communication between dental staff and patients, enhancing overall service delivery.
Trained new receptionists on office procedures, improving onboarding efficiency.
Office Administrative Assistant
Acme Technical Services
Houston, TX
10.2016 - 01.2019
Coordinated scheduling and appointment management for executives and team members.
Streamlined office procedures, enhancing workflow efficiency and communication.
Assisted in onboarding new staff by providing training on administrative systems and protocols.
Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Education
High School Diploma -
Booker T Washington
Houston, Texas
Associate of Applied Science - Accounting And Finance
Lone Star College
Houston, TX
Skills
Microsoft office
Schedule management
Inventory management
Workflow optimization
Accounting support
Languages
Spanish
Timeline
Loan Officer
EZ Pawn
01.2022 - 04.2026
Front Office Receptionist
Enamel Dentistry
09.2019 - 01.2022
Office Administrative Assistant
Acme Technical Services
10.2016 - 01.2019
High School Diploma -
Booker T Washington
Associate of Applied Science - Accounting And Finance