JENNY HERNANDEZ
San Bernardino,CA
Summary
Dynamic and self-motivated professional with a strong work ethic, honed at Khols Warehouse. Proven ability in customer service and problem-solving, effectively managing high-stress situations. Recognized for fostering teamwork and collaboration, while maintaining a positive attitude. Committed to enhancing productivity and ensuring customer satisfaction through effective communication and support strategies.
Overview
15
15
years of professional experience
Work History
KHOLS
Khols Warehouse
San Bernardino, CA
08.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Juniors Market
Grocery Checkout Fresh Market
San Bernardino, CA
01.2017 - 01.2019
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
San Bernardino County Voting Registration
San Bernardino, CA
05.2015 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
General Laborer
Adecco Staffing
San Bernardino, CA
02.2010 - 10.2014
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Increased productivity with effective communication and collaboration among team members.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
Education
Chaffey High
Ontario, CA06-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
KHOLS
Khols Warehouse
08.2024 - 12.2024
Juniors Market
Grocery Checkout Fresh Market
01.2017 - 01.2019
Customer Service Representative
San Bernardino County Voting Registration
05.2015 - 11.2016
General Laborer
Adecco Staffing
02.2010 - 10.2014
Chaffey High