Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JENNY HERNANDEZ

San Bernardino,CA

Summary

Dynamic and self-motivated professional with a strong work ethic, honed at Khols Warehouse. Proven ability in customer service and problem-solving, effectively managing high-stress situations. Recognized for fostering teamwork and collaboration, while maintaining a positive attitude. Committed to enhancing productivity and ensuring customer satisfaction through effective communication and support strategies.

Overview

15
15
years of professional experience

Work History

KHOLS

Khols Warehouse
08.2024 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.

Juniors Market

Grocery Checkout Fresh Market
01.2017 - 01.2019
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Representative

San Bernardino County Voting Registration
05.2015 - 11.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

General Laborer

Adecco Staffing
02.2010 - 10.2014
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Increased productivity with effective communication and collaboration among team members.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Education

Chaffey High
Ontario, CA
06-2000

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

English
Full Professional
Spanish
Full Professional

Timeline

KHOLS

Khols Warehouse
08.2024 - 12.2024

Juniors Market

Grocery Checkout Fresh Market
01.2017 - 01.2019

Customer Service Representative

San Bernardino County Voting Registration
05.2015 - 11.2016

General Laborer

Adecco Staffing
02.2010 - 10.2014

Chaffey High

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JENNY HERNANDEZ