JENNY HERNÁNDEZ
Little Falls,NJ
Summary
Strategic Account Management and Client Success leader with 12+ years driving growth and operational excellence for top-tier CPG and nutraceutical brands. Expert in leading cross-functional teams, managing multimillion-dollar accounts, executing product launches, and optimizing production and supply chain operations. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
Work History
Assistant Director, Client Success
Multi-Pak Packaging
West Caldwell, New Jersey
01.2023 - 01.2025
- Directed Client Success strategy for enterprise CPG accounts, overseeing KPIs, performance reporting, and executive communications
- Led cross-functional teams in product launches, production transitions, and commercialization, ensuring client satisfaction and operational excellence
Senior Account Manager / Account Manager
Multi-Pak Packaging
West Caldwell, New Jersey
01.2019 - 01.2023
- Primary liaison for high-volume CPG accounts, driving new product introductions and SKU transitions
- Partnered with QA and Production to maintain quality, compliance, and service excellence
Group Account Manager
Multi-Pak Packaging
West Caldwell, New Jersey
01.2020 - 01.2022
- Managed multimillion-dollar client portfolios, improving forecasting, inventory alignment, and communication cadence
- Resolved critical escalations and strengthened client relationships
Senior Client Coordinator / QC Documentation Specialist
Multi-Pak Packaging
West Caldwell, New Jersey
01.2017 - 01.2018
- Ensured audit readiness, documentation accuracy, and smooth client onboarding
Education
Bachelor of Science - Computer Science
Universidad Tecnológica De Santiago (UTESA)A)
Dominican Republic06-2008
Skills
- Strategic Account Management
- Client Success Leadership
- High-Impact Product Launches
- Commercialization
- Cross-Functional Team Leadership
- Operational Alignment
- Forecasting
- Demand Planning
- Supply Chain Optimization
- Risk Mitigation
- Escalation Management
- Client Retention
- ERP Expertise
- Systems Expertise
- SAP
- QuickBooks
- Fishbowl
Additional Information
Managed a diverse portfolio of high-value CPG and nutraceutical accounts ranging from emerging brands to global enterprises, with total annual revenue exceeding $10M+. Key accounts included: DSM i-Health (AZO, Estroven, Culturelle), Nutrafol, Nestlé entities: Nestlé Health Science (NHS), Nestlé US (NUS), Garden of Life (GOL), Pure Encapsulations, Life Extension, Piping Rock, TopGum, Quten Research Institute, Other strategic partners., Responsible for end-to-end account management, forecasting, pricing and quoting, cross-functional coordination, and driving consistent client satisfaction and long-term retention., Hands-on production leadership experience, including leading and supervising production teams while coordinating with cross-functional partners., Managing schedules to support efficient, on-time daily operations, Working with SAP ERP and hands-on with bottling and labeling lines, blister machines (thermoforming and cold forming), pouch machines (four-seal sachets and gusseted pouches), and conveyor systems, Supporting floor-level troubleshooting and driving continuous workflow improvements to maintain productivity and quality
Timeline
Assistant Director, Client Success
Multi-Pak Packaging
01.2023 - 01.2025
Group Account Manager
Multi-Pak Packaging
01.2020 - 01.2022
Senior Account Manager / Account Manager
Multi-Pak Packaging
01.2019 - 01.2023
Senior Client Coordinator / QC Documentation Specialist
Multi-Pak Packaging
01.2017 - 01.2018
Bachelor of Science - Computer Science
Universidad Tecnológica De Santiago (UTESA)A)