Jenny Ingabire
Summary
Specialized in compliance and regulatory affairs, combining risk management expertise with strong client communication skills. Proven track record in conducting risk assessments, ensuring policy alignment, and facilitating compliance-related transactions to improve client relations and satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Compliance Specialist
BC Financial Solutions
Durham, NC
09.2022 - Current
- Conducted risk assessments to identify potential compliance issues, leading to proactive resolution strategies.
- Reviewed compliance policies for alignment with regulatory standards, ensuring adherence and mitigating risks.
- Handled high-volume inbound and outbound calls, addressing client inquiries and facilitating compliance-related transactions.
- Responded promptly to complaints received from customers regarding non-compliance issues 3000+accounts
Medical/ Legal Interpreter
LRC & AL Consultants
10.2016 - 08.2022
- Provided accurate medical interpretation for diverse patient populations, improving access to necessary healthcare services.
- Ensured accurate interpretation of medical terminology for effective patient care.
- Facilitated clear communication between healthcare providers and patients, promoting understanding and compliance.
- Provided interpretation services for legal proceedings, ensuring clarity and understanding.
Agent
West at Home/HSN
01.2013 - 01.2016
- Managed customer inquiries through inbound sales calls
- Handled billing tasks and processed inventory updates
- Provided exceptional customer service through active listening and problem-solving.
- Assisted customers with order placement and product inquiries via multiple channels.
- Utilized company software to track customer interactions and resolve issues efficiently.
Certified Nursing Assistant
University of North Carolina Hospital
Chapel Hill, USA
07.2008 - 12.2012
- Documented patient information accurately in electronic health records.
- Educated patients and families on health management and wellness practices.
- Collaborated with team members to ensure quality patient care delivery.
- Facilitated patient admissions and discharges, enhancing hospital operations and improving patient flow.
- Evaluated HIPAA compliance and identified future needs to support ongoing regulatory adherence.
Office Assistant
North Carolina Central University
Durham, USA
08.2007 - 07.2009
- Typed letters, reports, and charts to support effective communication and documentation
- Entered data and maintained student files and records.
- Supported office operations by handling diverse clerical responsibilities, ensuring efficiency. such as making copies, posting and sorting associated with financial aid, student services and counseling departments
Administrative/Assistant Case Manager
Alliance for Aids Services Inc.
Durham, USA
02.2008 - 06.2009
- Conducted dietary education and consultations during intakes and annual updates, prioritizing service to individuals with HIV/AIDS seeking nutritional support
- Work with other HIV service staff and community partners to assist clients with access to service that resolves nutritional problems (e.g., food pantries, nutritional supplements)
- Establish individualized nutritional plans, conduct periodic reviews with clients on progress of plans, and need for additional diet modifications
- Developed reports and maintained statistical data to ensure compliance with funding source requirements
- Performed community research to identify local health concerns and resources.
- Performed thorough annual audits of organizational practices and financial records.
Education
Bachelor of Science - Public Health Education
North Carolina Central University
Durham, NCReal Estate Broker - North Carolina
HTR Real Estate Academy
Skills
- Compliance Auditing
- Risk Management
- Data Compliance
- Excel
- Office productivity software
- HIPAA compliance
- Conflict resolution
- Team collaboration
- Consumer-related reporting
- Research proficiency
- Contract negotiation
- Records management
- Risk assessment
Timeline
Senior Compliance Specialist
BC Financial Solutions
09.2022 - Current
Medical/ Legal Interpreter
LRC & AL Consultants
10.2016 - 08.2022
Agent
West at Home/HSN
01.2013 - 01.2016
Certified Nursing Assistant
University of North Carolina Hospital
07.2008 - 12.2012
Administrative/Assistant Case Manager
Alliance for Aids Services Inc.
02.2008 - 06.2009
Office Assistant
North Carolina Central University
08.2007 - 07.2009
Real Estate Broker - North Carolina
HTR Real Estate Academy
Bachelor of Science - Public Health Education
North Carolina Central University