Jenny Jerome
Maple Lake,MN
Summary
Dedicated professional skilled in customer satisfaction, cash management, and efficient administrative tasks. Proven ability to resolve inquiries and streamline operations for enhanced service delivery. Detail-oriented administrative professional with a strong background in database entry and filing systems. Recognized for improving workflow and ensuring compliance, while enhancing customer satisfaction through effective issue resolution.
Overview
14
14
years of professional experience
Work History
Deputy Registered Clerk
Monticello DMV
Monticello, MN
06.2024 - Current
- Processed customer transactions efficiently using DMV software systems.
- Assisted customers with inquiries regarding vehicle registration and licensing procedures.
- Maintained accurate records of transactions and documentation for compliance purposes.
- Collaborated with team members to improve workflow and enhance service delivery.
- Provided clerical support by organizing files and managing office supplies inventory.
- Ensured adherence to state regulations during processing of applications and renewals.
- Resolved customer issues promptly, enhancing overall satisfaction with DMV services.
Administrative Assistant/Zoning Administrator
City of Maple Lake
Maple Lake, MN
03.2014 - 03.2024
- Coordinated scheduling and logistics for city events, ensuring smooth operations and participant satisfaction.
- Managed communication between departments, streamlining information flow and enhancing collaboration.
- Implemented office procedures that reduced administrative errors, increasing accuracy in reporting tasks.
- Assisted in budgeting processes, tracking expenditures to ensure adherence to fiscal policies.
- Mentored junior staff on best practices for administrative support, fostering skill development and teamwork.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Clerk
Maple Lake Liquor
Maple Lake, MN
01.2012 - 03.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels, ensuring product availability and accuracy.
- Trained new staff on operational procedures and customer service excellence.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Conducted regular stock audits to identify discrepancies and improve accuracy.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
Howard Lake Waverly Winsted
Howard Lake, MNSkills
- Telephone etiquette
- Customer satisfaction
- Filing systems
- Database entry
- Administrative tasks
- Cash management
- Typing speed - 50 wpm
- Billing and coding
Timeline
Deputy Registered Clerk
Monticello DMV
06.2024 - Current
Administrative Assistant/Zoning Administrator
City of Maple Lake
03.2014 - 03.2024
Clerk
Maple Lake Liquor
01.2012 - 03.2014
High School Diploma -
Howard Lake Waverly Winsted