Jenny Licari
Nashua,NH
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Banking Associate
TD Bank
07.2023 - Current
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Identified areas for cost reduction within daily operations while maintaining quality service standards aligned with industry benchmarks.
Co-Founder/Web Designer
QR Websites, LLC
01.2020 - 01.2022
- Did an initial mock-up of what we wanted the site to look like on WordPress, then sent to our developer overseas to create our vision
- Delegate in a timely manner what we wanted & needed over messages/WhatsApp due to time zone differences
- Looked for help either by Googling the issue or contacting support for our apps used on our website
- Coding was something I had no idea about when we started this business and learned a lot
Hair Designer
Salone Estetica
01.2008 - 01.2020
- Arrived early to work to get my station ready for the day and look over my schedule
- Consulted with every guest what they wanted even if they were a long time guest to confirm what they wanted
- Executed service in a timely manner and sold at home products to maintain the look at home
- Scheduled appointments for the future
- Attended many continuing education classes
Education
Banking And Finance
Lawrence Community
03.2023 - 06.2023
MA State Board Exam Prep - Cosmetology
Lowell Academy of Hair Styling
07.1999 - 03.2001
Skills
- Creativity
- Time Management
- Organization
- Problem solving
- Team player
- Communication
- Computer literacy
- Multitasking
- Phone etiquette
- Customer experience
- Banking Software Proficiency
- Anti-Money Laundering
- Cross-Selling Products
- Foreign Exchange
- Consumer Banking
- Customer Service
Professionalreferences
Derek Killam, Assistant Store Manager, derek.killam@td.com
Linda Libbey, Store Supervisor, linda.libbey@td.com
Johanna Mata, Workforce Development Coordinator, jmata@lawrencecommunityworks.org
Kisairy Sosa, Workforce Specialist, ksosa@lawrencecommunityworks.org
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsFlexible work hoursLanguages
English
Native or Bilingual
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
SalesForce
Odyssey
Encore! Platform & Encore! Teller
FileNet
C-MOD
CMSe (Metevante)
Titan Web Client
Timeline
Banking Associate
TD Bank
07.2023 - Current
Banking And Finance
Lawrence Community
03.2023 - 06.2023
Co-Founder/Web Designer
QR Websites, LLC
01.2020 - 01.2022
Hair Designer
Salone Estetica
01.2008 - 01.2020
MA State Board Exam Prep - Cosmetology
Lowell Academy of Hair Styling
07.1999 - 03.2001