Jenny Magill
Middleton,WI
Summary
Clinical Laboratory professional with 25 years of experience working in a fast-paced environment which demands strong organizational, technical, and interpersonal skills. Confident and poised in interactions with individuals at all levels. Experience handling complex and problematic situations with analytical thinking and patience. Detail-oriented, resourceful, self-starter, who is able to multi-task effectively. Key areas of expertise include clinical laboratory management, technical consultation, mentorship of new employees, regulatory affairs and product management.
Overview
22
22
years of professional experience
Work History
Senior Technical Application Specialist
Siemens Healthineers
10.2017 - Current
- Provide technical expertise and support of Siemens Diagnostics laboratory instrumentation within the Hemostasis, Hematology, Urinalysis and Chemistry platforms
- Responsible for project management of pre-implementation, analyzer validation and training phases of installation
- Ongoing customer support including software updates, add-assay validation, continued staff training/education, statistical data analysis, regulatory requirement assistance and assay troubleshooting
- Consistently achieve customer satisfaction and region revenue goals due to outstanding customer handling skills, tireless effort and remarkable customer rapport
- Collaborate with cross-functional teams to support continuous improvement efforts through proactive identification of inefficiencies within internal workflows or processes.
- Team leader, functioning as New Hire Coordinator and mentor, as well as team lead on multiple projects and platforms.
Laboratory Supervisor
Kishwaukee Hospital
03.2016 - 10.2017
- Responsible for the daily operation of the clinical laboratory (technologists, specimen processing & phlebotomy)
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- Provide leadership, mentor, discipline and evaluation of pre-analytic and technical staff
- Developed strong working relationships with other departments, ensuring seamless integration of laboratory services within the larger organizational ecosystem.
- Assist with laboratory development projects
- Team lead for transition to EPIC and McKesson Laboratory Information System
- Continue to serve as generalist technologist, as needed.
Technical Supervisor, Chemistry
Kishwaukee Hospital
04.2008 - 03.2016
- Responsible for all facets of the chemistry laboratory section as well as perform testing of daily clinical specimen
- Train/mentor new technologists and monitor competence of current technologists
- Analyze quality control data, maintain superior quality assurance and CAP standards
- Perform, assign and review all required CAP proficiency testing
- Implement & maintain IQCP program
- Monitor quality improvement goals, institute process changes and write/revise procedures (SOPs) as necessary
- Responsible for bringing up new analyzers (including Dimension EXL, Centaur CP, and Rapidpoint 405), bringing new testing in-house and all associated validation studies
- Participated in all on-site CAP inspections as well as participated in a team during inspection at peer hospital, on 3 separate occasions
- Fully and solely responsible for staying current on CAP/CLIA guidelines and maintaining compliance
- Participate in laboratory/hospital improvement, using Lean principles, as part of laboratory leadership team
- Perform inventory/budget management as well as provide cost-improvement solutions
- Key participant for testing and training during Meditech system upgrades, as well as continued building and maintaining of multiple dictionaries within Meditech
- Continue to also serve as generalist technologist in all areas of the laboratory (as described below).
Medical Technologist
Kishwaukee Hospital
10.2007 - 04.2008
- Perform testing, quality control procedures, calibrations and troubleshooting in all facets of the Chemistry, Hematology, and Blood Bank laboratories, as well as microbiology set-up
- Operate instrumentation including Siemens Dimension EXL, Siemens Centaur CP, Siemens Rapidpoint 405, Abbott I-STAT, Fiske MicroOsmometer, Siemens Advia 120/2120, Siemens BCS XP, Sysmex CA-1500, Siemens Atlas/Sysmex-AUWi 1000, Clinitek Status, and Ortho ProVue
- Previous instrumentation also included: Siemens Dimension RXL, Siemens Stratus CS, Radiometer ABL 700, and Abbott Cell-Dyn 3500/3700
- Work with Softbank and Meditech Laboratory Information Systems.
Senior Medical Technologist
Lurie Children's Hospital
01.2003 - 01.2009
- Facilitated coordination of all samples referred to other facilities, both clinical and research
- Cooperated with research coordinators for development of new study protocols
- Responsible for training and oversight of new technologists, as well as developing and maintaining new training program/checklist and procedure manual
- Responsible for all referral test results and billing
- Involved in expansion of CMH Laboratory phone center and outreach program
- Assisted with Mysis LIS/EPIC HIS system upgrades as well as new reference laboratory interface
- Assisted LIS department with multiple projects within Mysis and laboratory/hospital intranet
- Active in various laboratory and hospital-wide committees.
Senior Development Technologist
Lurie Children's Hospital
01.2002 - 01.2003
- Developed initial testing for Mass Spectrometry section of Chemistry laboratory using Waters 2795 HPLC unit and Quattro Micro Tandem Mass Spectrometer
- Trained chemistry technologists to perform testing on new instrumentation
- Performed development of new testing, as well as running daily clinical samples
- Effectively maintained quality control standards and instrument troubleshooting
- Created procedure manual and maintenance books in accordance with laboratory regulations.
Education
Bachelor of Science, Clinical Laboratory Sciences -
Northern Illinois University
DeKalb, IL05.1999
Skills
- Superior customer service
- Collaborative team player
- Excellent time & project management skills
- Regulatory requirement expertise
- Data analytics
- Customer Education
Certification & Honors
- ASCP Board of Registry Medical Technologist Certification #208931, 1999
- Northern Illinois University Honors Program, 1995-1999
- Northern Illinois University Outstanding Women Student Award, 1999
- National Collegiate Medical Professions Award, 1998
Computer Software
- McKesson
- EPIC
- Data Innovations
- Meditech
- Sunquest/Misys
- Soft
- HBOC
- LifeLine
- EP Evaluator
- Microsoft Office Suite
- SAP
Timeline
Senior Technical Application Specialist
Siemens Healthineers
10.2017 - Current
Laboratory Supervisor
Kishwaukee Hospital
03.2016 - 10.2017
Technical Supervisor, Chemistry
Kishwaukee Hospital
04.2008 - 03.2016
Medical Technologist
Kishwaukee Hospital
10.2007 - 04.2008
Senior Medical Technologist
Lurie Children's Hospital
01.2003 - 01.2009
Senior Development Technologist
Lurie Children's Hospital
01.2002 - 01.2003
Bachelor of Science, Clinical Laboratory Sciences -
Northern Illinois University