Tricia Hokenson
Mount Olive,IL
Summary
Results-driven Senior Recovery Specialist with a strong background in complex claims investigation and settlement negotiation. Proven track record in enhancing client satisfaction and optimizing recovery processes.
Overview
9
9
years of professional experience
Work History
Senior Recovery Specialist
Enterprise Mobility
St Louis, MO
02.2022 - Current
- Analyzed recovery claims to ensure compliance with company policies and industry standards.
- Collaborated with cross-functional teams to develop process improvements for recovery operations.
- Managed customer communication regarding recovery status, enhancing client satisfaction and trust.
- Implemented recovery tracking systems, optimizing follow-up procedures and reducing delays.
- Trained new staff on recovery protocols and best practices, fostering team proficiency and efficiency.
- Led initiatives to streamline recovery processes, resulting in improved turnaround times for clients.
Cook's Assistant
Asian Bistro
Staunton, IL
03.2017 - 01.2022
- Assisted in food preparation, ensuring adherence to recipes and presentation standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Operated kitchen machinery, including slicers and mixers, following safety protocols.
- Collaborated with chefs to streamline meal service during peak hours.
- Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
- Received consistent positive feedback from both customers and staff for providing attentive assistance during busy periods.
Education
Adjuster's Licenses - Licenses
Adjuster Pro
Online2024
Associate of Arts - Emphasis in Office Management
Lincoln Land Community College
Springfield, IL05-2019
Associate of Arts - General Education
Lincoln Land Community College
Springfield, IL05-2019
High School Diploma -
Staunton High School
Staunton, IL05-2007
Skills
- Complex claims investigation and evaluation
- Multi-jurisdictional claims handling
- High-dollar and high-severity claim management
- Arbitration Forum filing and response preparation
- Negotiating settlements with carriers, attorneys, and third parties
- Superior Customer Service
- Excellent Problem Resolution
- Team Contributer
- Motivated work ethic
- Clear, concise written and verbal communication
- Resourceful and Reliable
- Advanced MS Office proficiency
Accomplishments
Consistently maintained the top performance position for 12 consecutive months, driving exceptional recovery outcomes on complex high-severity claims.
Timeline
Senior Recovery Specialist
Enterprise Mobility
02.2022 - Current
Cook's Assistant
Asian Bistro
03.2017 - 01.2022
Adjuster's Licenses - Licenses
Adjuster Pro
Associate of Arts - Emphasis in Office Management
Lincoln Land Community College
Associate of Arts - General Education
Lincoln Land Community College
High School Diploma -
Staunton High School