Misty Murphy-Castleberry

Focused on managing complex casualty claims, ensuring thorough evaluation and resolution. Responsibilities include analyzing claim details, coordinating with legal and medical professionals, and negotiating settlements. Emphasized improving claim handling processes to enhance efficiency and accuracy.

Evaluated attorney-represented casualty claims, ensuring compliance with regulatory standards and determining valid outcomes. Maintained high customer service standards while managing complex claims and resolving disputes effectively.

Evaluated auto claims to determine coverage and liability in alignment with policy terms. Managed PIP claims, verifying coverage and coordinating with healthcare providers and attorneys. Ensured accurate payment processing and streamlined workflows to improve claim-resolution efficiency.