Jenny McMurtrey
Salt Lake City,UT
Summary
Compassionate professional in healthcare patient relations, known for productivity and efficient task completion. Possess skills in patient advocacy, and health information privacy practices and leadership. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support company objectives.
Overview
13
13
years of professional experience
Work History
Patient Advocate II
Myriad Genetics
Salt Lake City, UT
11.2019 - Current
- Assisted patients with understanding coverage for testing
- Processed cases to ensure all information was received and attached to the file
- Worked with provider offices to answer questions, assist with ordering tests and ensure a smooth testing process
- Trained and mentored new employees on SOP
Customer Service Representative
PillPack
Midvale, Utah
06.2018 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Helped patients place orders for prescription refills
- Made outbound calls to patients to remind them of upcoming orders and answer questions
Scheduling Coordinator
NB Plumbing
Midvale, Utah
03.2017 - 04.2018
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Coordinated scheduling for a team of over 8 plumbers, ensuring optimal coverage and efficiency.
- Provided reminder calls to clients prior to scheduled visits.
- Submitted billing on completed work orders to clients for payment
Customer Service Representative
Elevate Home Warranty
Orem, Utah
06.2012 - 03.2017
- Answered phones for a home warranty company
- Helped homeowners schedule repairs, order warranties and renew policies
- Reviewed bids for repairs from technicians
Education
Associate of Science - Biology
Salt Lake Community College
Salt Lake City, UTSkills
- Team player
- Patient advocacy
- Listening
- Empathetic
Timeline
Patient Advocate II
Myriad Genetics
11.2019 - Current
Customer Service Representative
PillPack
06.2018 - 10.2019
Scheduling Coordinator
NB Plumbing
03.2017 - 04.2018
Customer Service Representative
Elevate Home Warranty
06.2012 - 03.2017
Associate of Science - Biology
Salt Lake Community College