Jenny Morrison
St. Louis,MO
Summary
Dynamic professional with a strong work ethic and proven ability to excel under pressure, demonstrated at Shack Breakfast and Lunch and in the Army Guard. Skilled in upselling and customer rapport, I consistently enhance guest experiences while managing multiple tables. I supported troops and recruits alike in their military career journeys and maintained communication, documentation, and logistics to make their transitions seamless. Proactive and detail-oriented, I thrive in fast-paced environments, ensuring success for both customers and team members.
Overview
9
9
years of professional experience
Work History
Server
SHACK Breakfast and Lunch
08.2021 - Current
- Adapted quickly to fast-paced environment, managing multiple tables efficiently under pressure.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Recruiting Liaison
Missouri Army National Guard
07.2020 - 08.2021
- Conducted thorough candidate screenings and interviews to evaluate qualifications and motivations.
- Managed communication and event coordination with 4 local high schools and their career counselors, serving as the main point of contact for our organization.
- Trained Army recruits in basic commands and knowledge necessary for success in basic training, as well as lead them through physical fitness training.
- Transported recruits and filed applicant's paperwork, and created waiver requests for joining when necessary.
- Kept track of metrics for enlistments, applicants, and leads brought in through area canvassing and cold calling school rosters to uphold productivity and personal mission standards.
Unit Administrative Assistant
Missouri Army National Guard
02.2020 - 08.2020
- Managed unit communications while primary Admin was deployed, ensuring timely responses and organization of correspondence between stateside and deployed parties.
- Updated records and filed documents from soldiers including completed training certificates, awards, counseling statements, and weapons qualification table results.
- Created training schedules for soldiers that were still stateside for each month of drill the forward unit was still away, sent to commander and 1SG for review.
- Successfully cleared all of the units DFR packets for several AWOL soldiers that had been unresolved for months to years.
Server
Frankie Gianino's
05.2016 - 12.2018
- Learned the value of support staff roles and teamwork, worked in every front of house position as a host, busser, to-go specialist, expediter, and server.
- Defined my customer service communication standards and created a love for genuine service and ensuring guest satisfaction.
- Maintained personal standards and worked to always exceed restaurant standards for efficient, quality work and guest experience reviews.
Education
Credits Earned - Health Sciences
University of Missouri
Columbia, MOHigh School Diploma -
Windsor High School
Imperial05-2018
Skills
- Excellent work ethic
- Personally driven and disciplined
- Strong multi-tasker
- Excels under pressure
- Attention to detail
- Sets self and others up for success
Timeline
Server
SHACK Breakfast and Lunch
08.2021 - Current
Recruiting Liaison
Missouri Army National Guard
07.2020 - 08.2021
Unit Administrative Assistant
Missouri Army National Guard
02.2020 - 08.2020
Server
Frankie Gianino's
05.2016 - 12.2018
Credits Earned - Health Sciences
University of Missouri
High School Diploma -
Windsor High School
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