Jenny Navarro
BSW, Social Work Case Manager
Riverside,California
Summary
Devoted case manager with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Case Manager Intern
City Net Homeless Outreach
Riverside, California
08.2022 - 05.2023
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and maintained accurate records of programs and services.
Support Group Facilitator
NAMI - National Alliance Of Mental Illness
Chino, CA
03.2012 - 01.2015
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Maintained positive, comforting environment that felt safe and inviting to clients.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Listened to clients' concerns and provided encouragement and support.
General Manager
Maverick House Sober Living Home
Ontario, CA
09.2005 - 02.2008
- Monitored program performance and outcomes for successful delivery of services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Social Work
California State University - Los Angeles
Los Angeles, CA 08.2021 - 05.2023
Skills
First Aid/CPR
Flexible and Adaptable
Critical Thinking
Excellent Communication
Analytical and Critical Thinking
Motivational Interviewing
Goal Oriented
Crisis Intervention
Planning and Coordination
Timeline
Case Manager Intern
City Net Homeless Outreach
08.2022 - 05.2023
Bachelor of Arts - Social Work
California State University - Los Angeles
08.2021 - 05.2023
Support Group Facilitator
NAMI - National Alliance Of Mental Illness
03.2012 - 01.2015
General Manager
Maverick House Sober Living Home
09.2005 - 02.2008