Missy Fagan
Social Work
Elizabethton,TN
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Inernerim Social Worker/Case Manager Intern
Boys And Girls Club
Elizabethton, TN
08.2022 - Current
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Assessed community needs and identified resources for social and community service programs.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Advocated for social and community service programs to increase awareness and funding.
Supervisor
Advanced Call Center Technologies
10.2012 - 09.2016
- Supervising & managing my personal team of roughly 20 people,as well as call floor management of roughly 150 people.
Team Leader
Corporal
07.2010 - 09.2012
- Maids Extraordinaire
- Residential and commercial cleaning
- I was responsible for training new employees, delivering invoices, accepting payment, restocking and ordering inventory
- This résumé is made with Résumé App, Clean
- Residential and commercial cleaning
- I was responsible for training new employees, delivering invoices, accepting payment, restocking, and ordering inventory.
Agent
Wyndham
11.2008 - 06.2010
Line cook
06.2006 - 10.2008
Cook
Pals
10.2005 - 05.2006
Shift Leader
Hardees
06.2002 - 06.2004
- Shift Management, cook ,cleaning, ordering and restocking inventory,scheduling assistance
Education
Bachelor of Science - Social Work
08.2021 - Current
- Dean's List [Fall/Spring 20222/2-23]
- Relevant Coursework: [Subject] & [Subject]
- Completed AP course in [Subject]
Skills
Onsite facility tours
Interviewing skills
Written and verbal communication
Client needs assessments
Teambuilding
First Aid/CPR
Excellent Communication
MS Office
Planning and Coordination
Decision-Making
Written Communication
Active Listening
Timeline
Inernerim Social Worker/Case Manager Intern - Boys And Girls Club
08.2022 - Current
East Tennessee Xstate University - Bachelor of Science, Social Work
08.2021 - Current
Supervisor - Advanced Call Center Technologies
10.2012 - 09.2016
Team Leader - Corporal
07.2010 - 09.2012
Agent - Wyndham
11.2008 - 06.2010
Line cook -
06.2006 - 10.2008
Cook - Pals
10.2005 - 05.2006
Shift Leader - Hardees
06.2002 - 06.2004