Jenny Nielsen
Gladwin,MI
Summary
PMP certified Project Management Professional with over fifteen years of experience managing large scale technical projects.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals. Know for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager (Southeast Region)
Tyler Technologies (Munis Division)
2019.01 - Current
- Managed North Carolina school projects implementing Financial Management and Human Capital Management
- Evaluated risks and issues, formulating strategic responses to minimize impact on deliverables.
- Executed all tasks and contract deliverables within the budget, scope, and time frame outlined in the contract
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Coordinated cross-functional teams to ensure timely delivery of project milestones.
- Analyzed client requirements to develop tailored solutions within Munis platform.
- Managed stakeholder communications, ensuring alignment on project goals and expectations.
- Implemented process improvements, enhancing efficiency in project workflows.
- Mentored junior team members, fostering professional development and knowledge sharing.
- Developed and implemented project plans and budgets to ensure successful execution.
- Mentored new Project Managers and Implementation Consultants
Project Manager Utility Billing
Tyler Technologies (Munis Division)
2018.01 - 2019.01
- Managed over 15 ERP Utility Billing projects for municipalities including the city of Tulsa, OK
- Communicated project statuses with clients and internal staff through status calls, reports, and internal artifacts
- Planned and scheduled all tasks for the project utilizing SharePoint and Microsoft Project
- Executed all tasks and contract deliverables within the budget, scope, and time frame outlined in the contract
- Responsible for monitoring risk on the project and taking appropriate actions to mitigate the risk
- Mentored new Project Managers and Implementation Consultants
Revenue Manager
Tyler Technologies (New World Division)
2015.01 - 2018.01
- Managed and reported revenue for all open ERP projects
- Program Managed Tyler IP Products: Tyler Cashiering, Tyler Content Manager, and Citizen Transparency
- Program Sponsored Case Burndown Initiative for the support department
- Onboarded and mentored all Professional Services new hire Implementation Consultants and Project Managers
- Managed team of 25 Project Manager and Implementation Consultants
Sr. Project Manager
Tyler Technologies (New World )
2012.01 - 2015.01
- Managed over 50 projects implementing Public Administration ERP software to municipalities ranging in assets from 10M – 100M on Financial Management, Human Resources/Payroll, Community Development, and Utility Billing Management software
- Communicated project status with clients and internal staff through status calls, reports, and internal artifacts
- Executed all tasks and contract deliverables within the budget, scope, and time frame outlined in the contract
- Responsible for monitoring risk on the project and taking appropriate actions to mitigate risk
- Trained and mentored new hire staff to ensure efficient and consistent delivery of knowledge on the projects
Sr. Application Specialist/Technical Account Manager
New World Systems
2011.01 - 2012.01
- Provided technical training for internal staff and municipalities on Public Administration ERP Financial Management Software - including General Ledger, Purchasing, Accounts Payable, Revenue, Billing, Budgeting, and Asset management
- Managed over 10 project implementations of municipalities ranging in assets of 10M-100M onto our Financial Application suite
- Consulted with clients on system and functional requirements, business practices and operational efficiencies
- Provided high-level technical assistance to clients escalated through the support process
- Provided high-level technical assistance to internal staff and clients during implementation phase
- Trained and mentored new hire staff to ensure efficient and consistent delivery of knowledge on the products and procedures
Sr. Project Manager/Training Consultant/Business Analyst
Fiserv (Galaxy Business Line)
2007.01 - 2011.01
- Managed project implementations of over 20 Credit Unions ranging from 1M-100M implementing Account Opening, Loan Origination, Delinquency tracking, and Member Services software
- Conducted site audits for client base of 261 credit unions and consulted on system operations, functional requirements, business processes and practices with both clients and the Credit Union NUC
- Established effective training teams by developing training materials, and training corporations, utilizing various observation/assessment/feedback methods
- Demonstrated software application suite to clients/ sales prospects during the sales process
- Created all client RFP’s during the sales process and conducted Q&A sessions with prospective clients
- Provided Quality Assurance testing to ensure standards of quality were attained in the development process
- Managed and Presented at all Regional, Annual, and User group meetings for the clients
- Developed and managed a Knowledge Base library for internal staff and clients
- Responsible for all new hire training of Professional Services and Support Staff
Sr. Conversion/Training Analyst
Fiserv (Galaxy Business Line)
2005.01 - 2007.01
- Managed over 10 projects for Credit Unions implementing Member/New Account Opening, Loan Origination, Delinquency tracking, and Member Services software.
- Provided technical training for internal staff and clients on software suite of products.
- Responsible for converting all credit union data required for the implementation of the software
- Presented products and software demonstrations services at regional/annual meetings for groups of up to 300 clients.
- Consulted with converting clients on system functional requirements, operational efficiencies, and problem identification.
- Developed specifications for conversions, static and end user testing and conversion proofing.
Education
Master of Science - Finance
Walsh College
Troy, MI01.2005
Bachelor of Business Administration - Finance concentration
Walsh College
Troy, MI01.2000
Skills
- Project management
- Strategic Leadership Skills
- Cross-functional collaboration
- Coaching and mentoring
- Conflict management
- Strategic planning
- Stakeholder communications
- Budgeting and forecasting
- Risk management
Certification
PMP Certification, PMI Institute 2017- present
Timeline
Project Manager (Southeast Region)
Tyler Technologies (Munis Division)
2019.01 - Current
Project Manager Utility Billing
Tyler Technologies (Munis Division)
2018.01 - 2019.01
Revenue Manager
Tyler Technologies (New World Division)
2015.01 - 2018.01
Sr. Project Manager
Tyler Technologies (New World )
2012.01 - 2015.01
Sr. Application Specialist/Technical Account Manager
New World Systems
2011.01 - 2012.01
Sr. Project Manager/Training Consultant/Business Analyst
Fiserv (Galaxy Business Line)
2007.01 - 2011.01
Sr. Conversion/Training Analyst
Fiserv (Galaxy Business Line)
2005.01 - 2007.01
Bachelor of Business Administration - Finance concentration
Walsh College
Master of Science - Finance
Walsh College