Jenny Ochoa

• Maintained high standards of cleanliness in the bar area to enhance guest experience.
• Ensured efficient bar service by maintaining inventory levels and preparing garnishes to enhance beverage presentation.
• Ensured cleanliness and orderliness of bar area to enhance customer experience.

• Engaged with customers and guests to create a positive dining atmosphere at restaurant venue.
• Oversaw reservation processes, confirming bookings in person and over the phone. Leveraged OpenTable and Collins systems to enhance customer experience. Coordinated with staff to ensure seamless reservation operations.
• Escorted guests to assigned seats to enhance their experience.
• Addressed customer service needs through prompt phone responses to enhance satisfaction.
• Assisted in merchandise store activities and provided cross-departmental support as directed by management.
• Managed daily cash drawer operations, initiating with $400 and reconciling at day's end to maintain financial integrity.

Executed opening and closing tasks for bar operations, adhering to established protocols and standards.

Executed cash handling procedures by picking up and dropping off $350.00 for daily operations.

Oversaw inventory replenishment of alcoholic and non-alcoholic beverages, snacks, and utensils.

Managed stock levels to align with customer preferences. Contributed to creating an inviting atmosphere for guests.

Achieved seamless event execution by optimizing napkin and ice supply management.

Enhanced customer satisfaction through proactive organization of essential items. Improved service delivery by ensuring readiness of supplies for high-demand periods.

Achieved a consistently clean and organized bar environment through effective sanitation practices.

Maintained service readiness by proactively restocking supplies. Contributed to team success by supporting operational efficiency and cleanliness standard's beer/wine/spirits behind the bar.

Prepared and organized fresh garnish for daily operations.

Assisted in replenishing syrups and juices to maintain stock levels.

Supported team in ensuring availability of beverage supplies for customer service.

Contributed to efficient operations by restocking essential items promptly.

Enhanced customer satisfaction by promptly greeting and acknowledging all patrons at bar.

Fostered a welcoming environment by assisting guests in seating arrangements. Contributed to a vibrant bar atmosphere through proactive engagement with customers.

Executed cocktail crafting, mixing, and serving upon customer request.

Demonstrated rapid analytical skills to address complex challenges effectively.

Executed operation of POS system to accurately process all transactions.

Operated radios to ensure effective communication and coordination among team members.

Facilitated interdepartmental communication to enhance collaboration and efficiency.

Assisted in closing bar by repeating cleaning process. Counted all transactions accurately. Cleaned and sanitized entire bar area, including bottles and tools. Organized and stored bottles according to regulations.

• Managed hotel operations by addressing guest inquiries and supervising financial processes.
• Managed room availability records and supported guest account accuracy. Facilitated smooth reservation confirmations to enhance guest satisfaction.
• Assisted in gathering and addressing guest feedback and complaints to improve overall experience. Fostered positive interactions with guests during stays to enhance satisfaction. Supported streamlined payment processes for accommodations to enable efficient transactions.
• Facilitated communication between housekeeping and maintenance teams to resolve guest-reported issues.
• Assisted guests with room registration and provided room keys. Supported bellhops with escort instructions for guest arrivals.
• Assisted in resolving employee concerns to boost team morale. Collaborated with hotel manager to improve daily operations. Supported alignment with monthly company performance goals.
• Resolved complex issues through strategic problem-solving and critical thinking.
• Supported night audit operations by compiling and analyzing downtime reports.
• Conducted data analysis and generated comprehensive occupancy and suite reports for daily distribution to management.
• Enhanced interdepartmental communication to drive growth initiatives.

• Manage daily hotel operation, guest issues, and finances.
• Kept records of room availability and guest accounts, made and confirmed reservations.
• Recorded guest comments and or complaints, reached out the guest during their stay to enhance guest experience. Verified customers’ credit and established how the customer would pay for the accommodations.
• Contacted housekeeping or maintenance staff when guests reported problems.
• Greeted, registered and assigned rooms to guest. Issued room keys and escort instructions to bellhops.
• Dealt with employee issues, assisted Hotel Manager with daily hotel operations, meet company monthly goals.
• Handled complex issues
• Assisted night audit with downtime reports.
• Made OCC reports and Suite report that was send to the manager and director on a daily bases.
• Work very closely with all departments in the company to promote growth.