JENNY PACHECO
Valley Stream,NY
Summary
Accomplished in streamlining operations for Community Care Rx, excel in medication safety and fostering strong client relationships. Exceptional organizational skills have significantly enhanced efficiency. Renowned for maintaining confidentiality and professionalism, play a pivotal role in improving patient satisfaction and operational excellence.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Executive Assistant
Community Care Rx
Plainview, NY
06.2024 - Current
- Manage CEO’s Calendar: Coordinate and schedule meetings, interviews, and appointments for the CEO and other C-level executives, ensuring efficient time management and prioritization of urgent matters.
- Meeting Coordination: Arrange internal and external meetings, prepare agendas, and ensure all relevant materials and information are available for smooth execution.
- Travel Arrangements: Organize and book travel for the executive team, including flights, accommodations, and transportation, ensuring that all logistics align with the team’s schedules.
- Client Luncheons and Tours: Plan and coordinate client luncheons, facility tours, and other client-facing events, ensuring seamless execution and high-quality service for existing and potential clients.
- Client Communication: Maintain regular communication with key clients, assisting with requests and addressing any needs to strengthen relationships and enhance customer satisfaction.
- Sponsorship & Guest Lists: Manage sponsorship opportunities and guest lists for corporate events, ensuring all details are accurately recorded and that clients and guests are well-informed.
- Gift Basket Coordination: Coordinate the shipment of gift baskets to clients to foster strong business relationships, ensuring timely deliveries and tracking.
- Mail Marketing: Oversee the distribution of marketing materials to potential clients, ensuring packages are accurately addressed and delivered in a timely manner.
- Pharmacy Licensing: Assist in the timely renewal of pharmacy licenses, including those required for insurance providers and regulatory bodies, ensuring compliance with all local, state, and federal regulations.
- Insurance Provider Relations: Ensure the necessary paperwork and documentation are submitted for the renewal and maintenance of pharmacy-related insurance providers.
- Regulatory Compliance: Monitor pharmacy compliance with health regulations, assist with audits, and ensure all certifications and licenses are up-to-date.
- Office Supplies & Inventory: Manage office supply inventory, ordering essential items (stationery, cleaning products, marketing materials) and ensuring stock levels are adequate.
- Maintenance Scheduling: Coordinate and schedule maintenance calls for the pharmacy, ensuring that any necessary repairs or inspections are conducted promptly to avoid disruptions in operations.
- Company Signage: Order and manage company signage for both internal and external use, ensuring that signage is up-to-date and consistent with the company’s branding.
- Event Planning & Coordination: Assist in organizing corporate events, conferences, and client appreciation functions, handling all event logistics, including venue booking, catering, and guest coordination.
- Detailed Event Information: Maintain detailed information regarding event attendees, sponsorships, and specific client needs for corporate events.
- Client Contact Information Management: Regularly update and maintain accurate contact information for C-Level clients and potential clients, ensuring data is current and accessible.
- Internal Communication Support: Provide administrative support to other departments (e.g., pharmacy, technicians), ensuring the flow of information between teams is seamless and effective.
- Executive Team Support: Offer general administrative support to the executive team, handling day-to-day tasks and facilitating efficient operations across departments.
- General Office Administration: Assist with filing, document organization, and the preparation of reports or presentations for the executive team.
- Confidentiality Management: Handle sensitive and confidential information with discretion, ensuring that all company data and client information are secure.
Quality Assurance Specialist
Community Care Rx
Hempstead, NY
10.2021 - 06.2024
- Regularly Contact Facilities: Establish and maintain direct communication with healthcare facilities to ensure pharmacy services are running smoothly and that facilities’ needs are being met.
- Provide Timely Updates: Offer real-time information regarding medication orders, delivery status, and pharmacy operations, ensuring facilities are informed of any changes or delays.
- Serve as Direct Point of Contact: Be available to facilities as the designated pharmacy point person, offering a direct line of communication for queries, concerns, or special requests.
- Process Medication Refills and Orders: Receive and process requests from healthcare facilities for medication refills, over-the-counter (OTC) products, and house stock, ensuring accurate and prompt fulfillment.
- Address Medication Inquiries: Assist facilities with any medication-related inquiries, including drug availability, dosage questions, side effects, or contraindications. Collaborate with pharmacists when necessary to provide expert responses.
- Coordinate with Pharmacy Teams: Work closely with the dispensing and inventory teams to ensure that medications requested by healthcare facilities are promptly prepared and delivered.
- Monitor Delivery Status: Track and provide real-time updates to facilities regarding the status of their medication deliveries, including any delays, backorders, or issues with shipping.
- Investigate Delivery Issues: If issues arise with deliveries (e.g., lost shipments, incorrect orders), take proactive steps to resolve the problem and update the facility on the resolution.
- Promote Outstanding Service: Act as a customer service ambassador by providing facilities with high levels of support and a direct line for any urgent requests or concerns related to pharmacy services.
- Address Complaints and Feedback: Listen to facility concerns or complaints regarding pharmacy services, escalating issues as needed and ensuring a resolution that supports customer satisfaction.
- Ensure Consistent Communication: Regularly follow up with healthcare facilities to confirm that their needs are being met and that they are satisfied with pharmacy services.
- Report Facility Feedback: Collect feedback from healthcare facilities regarding their experience with pharmacy services and communicate this to the executive team for continuous improvement.
- Recommend Service Improvements: Based on facility feedback, suggest improvements to pharmacy workflows, training, or service offerings to improve overall customer satisfaction and operational efficiency.
Pharmacy Technician
Community Care Rx
Hempstead, NY
07.2021 - 10.2021
- Input Prescription Orders: Enter new prescriptions into the pharmacy management system, including drug name, dosage, quantity, and patient information.
- Update Prescription Information: Modify or update prescription details, such as dosage changes, directions for use, and quantity adjustments based on new instructions from the doctor or pharmacy staff.
- Verify Accuracy: Double-check entered data against the original prescription to ensure no errors in medication, dosage, or patient details.
- Process Refills: Enter refill requests and verify that refills are authorized by the prescribing doctor and covered by insurance.
- Prior Authorization Data Entry: Record necessary details for prior authorization requests and document communication with insurance providers.
- Create and Update Patient Profiles: Input new patient information into the pharmacy system, including contact details, medical history, allergies, and medication preferences.
- Record Medication History: Ensure patients' current and past medication records are properly entered, updated, and maintained for safe dispensing practices.
- Insurance Information: Input and update insurance details for patients, ensuring that claims and billing are processed correctly.
- Record Drug Interactions: When a prescription is entered, document any potential drug interactions, contraindications, or allergies based on the patient's profile.
- Alert Pharmacist: Flag potential issues or concerns (e.g., incorrect dosage or interactions) for pharmacist review and follow-up with the patient or prescriber.
Pharmacy Technician
Ezra Pharmacy
Cedarhurst, NY
11.2006 - 11.2019
- Assist pharmacists in dispensing medications accurately and timely, ensuring correct labeling and dosage instructions for patients.
- Respond to and manage prescription calls, addressing inquiries from patients and healthcare providers.
- Process and manage prescription refills, ensuring all necessary documentation is accurate and up to date.
- Conduct medication inventory management, including stock monitoring, expiration date tracking, and reordering supplies.
- Maintain and clean work areas, ensuring a sterile and organized environment to meet regulatory and safety standards.
- Communicate with prescribers to resolve medication issues or discrepancies in prescriptions.
- Train and mentor new pharmacy technicians, fostering a collaborative and efficient team environment.
- Ensure patient confidentiality and compliance with HIPAA guidelines at all times.
- Provided customer service support, including answering phones, addressing patient questions, and resolving issues related to medications.
- Monitored and updated patient records in the pharmacy management system.
- Supported the pharmacist in counseling patients about the proper use of medications and potential side effects.
Education
Certified Pharmacy Technician
Molloy College
Rockville Centre, NY06.2019
Skills
- Expertise in medication safety and handling
- Strong attention to detail and organizational skills
- Ability to work under pressure in fast-paced environments
- Familiarity with various pharmaceutical software programs (eg, QS1, Docutrack)
- Excellent communication skills, both verbal and written
- Ability to maintain professionalism and confidentiality in all patient interactions
- HIPAA Compliance: Safeguarding sensitive patient data in accordance with privacy regulations
- Multitasking: Ability to handle multiple data entry tasks, often in a fast-paced environment
- Time Management: Efficiently entering and updating data while maintaining workflow
- Organization: Ability to maintain organized documentation and ensure systems are in place to meet safety and regulatory standards
- Team Collaboration: Ability to work collaboratively with pharmacists, pharmacy staff, and other healthcare professionals to ensure patient safety and operational excellence
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
Community Care Rx
06.2024 - Current
Quality Assurance Specialist
Community Care Rx
10.2021 - 06.2024
Pharmacy Technician
Community Care Rx
07.2021 - 10.2021
Pharmacy Technician
Ezra Pharmacy
11.2006 - 11.2019
Certified Pharmacy Technician
Molloy College