JENNY R. DE BIEN
Plantation
Summary
Motivated Claims/AR Specialist with a strong track record in managing unpaid claims and correcting denial errors. Skilled in electronic billing and proficient in using ARP software to enhance revenue recovery efforts. Bilingual in English and Spanish, fostering effective communication within diverse environments.
Overview
34
34
years of professional experience
Work History
Bartending
Cigar Bar
Pembroke Pines
11.2025 - Current
- Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
- Maintained a clean working environment by washing glassware, utensils, and equipment used for bartending.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Commercial and Residential Cleaner
Owner of Jen's Premier Cleaning Services
Plantation
03.2023 - Current
- Maintained cleanliness in commercial spaces, ensuring high hygiene standards.
- Organized cleaning schedules to optimize efficiency across multiple client locations.
- Communicated with clients to address specific cleaning needs and preferences.
- Managed inventory of cleaning supplies and equipment for operational readiness.
- Swept and mopped hard surface floors.
- Vacuumed carpets and upholstered furniture.
- Cleaned and sanitized restrooms, showers and bathtubs, countertops, floors and mirrors.
- Sanitized kitchen areas including sinks, countertops and appliances.
- Emptied trash containers and replaced liners.
- Dusted surfaces such as window sills, ledges, wall hangings and furniture.
- Inspected areas after cleaning to ensure all dirt has been removed.
- Performed general cleaning duties to maintain a clean environment for customers and staff members.
- Responded promptly to customer requests regarding housekeeping needs.
- Reported any maintenance issues encountered while performing duties.
- Maintained cleaning equipment in good condition.
- Laundered bedding items such as sheets, blankets and pillowcases.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Created inventory checklists and stocked housekeeping carts.
- Cleaned residential homes using industry-standard cleaning supplies and techniques.
Claims/AR Specialist
Infinity Behavioral Services
Hollywood
06.2015 - 12.2022
- Followed up on unpaid claims for multiple behavioral and wellness facilities, identified incorrectly paid claims, corrected denial errors, and resubmitted claims electronically to expedite processing.
- Reviewed correspondence from multiple insurance companies, accessed member charts through updated portals, led projects in a team environment, and communicated consistently with team leads and upper management to ensure accurate reporting to clients.
- Managed accounts receivable processes to ensure timely collections and accurate postings.
- Reviewed patient billing statements for accuracy and compliance with company policies.
- Coordinated with insurance companies to resolve claim discrepancies efficiently.
Office Clerk
Menniti Nautica LLC.
Pompano Beach
05.2014 - 05.2015
- Facilitated parts purchases and opened service requests for customers, enhancing customer satisfaction.
- Answered phones assisting customers, sub-contractors. Opened new customer file and maintained them daily.
- Assisted in accounts receivables, collecting and posting customer payments in QuickBooks.
- New parts coming in from Italy, needed to be labeled and added into inventory using QuickBooks online program.
- Maintained employee files and managed email correspondence, ensuring timely responses and up-to-date records.
- Submitted payroll for employees. Business receipts were logged in QuickBooks and scanned using Neat program.
- Ensured office supplies were stocked and maintained a clean workspace to support daily operations.
Administrative Assistant
MarineMax Yacht Services
Dania Beach
06.2012 - 03.2014
- Managed front office operations, answered incoming calls, and processed payments.
- Supported subcontractors and customers with payment processing and quote inquiries.
- Managed opening and closing of work orders to maintain workflow efficiency.
- Coordinated with team leaders to update work orders efficiently.
- Updating books for all departments.
- Conducted safety meetings as well as managing safety books.
Blood Center Representative
Community Blood Centers of South Fla.
Lauderhill
05.2008 - 06.2012
- Coordinated activities for all CBCSF's blood recruitment programs to meet production goals.
- Recruited donors daily at blood drives across multiple locations.
- Booked new accounts and followed through with entire process.
- Placed orders for materials to ensure timely delivery for blood drives.
- Conducted welcoming calls to donors prior to upcoming blood donation drives.
Tile Claims Dept.
Mohawk Industries
Pembroke Park
10.2002 - 04.2008
- Verified, researched, and responded to routine telephone, e-mail, and internet inquiries to ensure accurate information dissemination.
- Process E-business claims, damage shortages and return claims.
- Document all inquiries and follow up using software application.
- Assisted department in exceeding production and quality standards through effective management of dye lot match ups and aging reports.
- Assisted sales representatives and dealers by scheduling inspections and processing returns for Tampa, Jacksonville, and Orlando distribution centers.
- Managed time effectively to complete multiple projects on schedule while following diverse written and oral instructions.
Samples Dept./Customer Service
Mohawk Industries
Pembroke Park
10.2002 - 04.2008
- Expedited and documented tile and carpet sample inquiries for homeowners and dealers, enhancing customer service efficiency.
- Verified, researched, and responded to routine telephone, email, and internet inquiries, ensuring accurate information delivery.
- Place restock orders for samples department in distribution center.
- Log orders for record keeping using software application.
- Assisted department in achieving and surpassing production and quality standards, contributing to overall departmental success.
- Demonstrate effective time management and follow a variety of written and oral instructions.
Receptionist
Staffing Now Inc.
Pembroke Pines
01.2001 - 01.2002
- Received and routed incoming calls, greeted visitors, and provided general information to enhance communication and customer service.
- Prepared and distributed company materials to support organizational outreach and information dissemination.
- Greeted clients and visitors, providing a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments, coordinating with team members and clients.
Claims Dispatcher
GEICO Insurance
Davie
01.1995 - 01.2000
- Supported claims appraisal process by assigning inspections to field adjusters and performing auto pre-inspections for new policy holders.
- Settled total loss claims, processed payments to guaranteed repair shops, filed estimates for adjusters, and supported local and regional satellite offices.
- Managed dispatch operations using advanced communication systems.
- Documented service requests accurately for efficient processing.
Patient Volunteer
Children's Hospital
Washington DC
01.1992 - 01.1994
- Received and routed incoming calls, greeted visitors, and provided general information to the public, including patient translation, enhancing communication and support.
- Assisted nursing staff in delivering care to burn patients, contributing to patient recovery and comfort.
- Provided compassionate support to patients and families during hospital visits.
- Assisted healthcare staff with patient activities and daily routines.
Education
High School Diploma -
Miramar High School
Miramar, Florida01-1996
Skills
- Claim processing
- Denial resolution
- Claim appeals
- Digital billing
- ARP software
- Client relationship management
References
Available Upon Request
Selected Accomplishments
- 5 years of Dedicated Service at Mohawk Industries.
- 4 years of Dedicated Service at Community Blood Centers.
Professional Development
- MS Office/other; including Excel, Word, Power Point, Outlook, Lotus Notes
- OS knowledge including Windows XP, AS400
Languages
Spanish
Professional
Timeline
Bartending
Cigar Bar
11.2025 - Current
Commercial and Residential Cleaner
Owner of Jen's Premier Cleaning Services
03.2023 - Current
Claims/AR Specialist
Infinity Behavioral Services
06.2015 - 12.2022
Office Clerk
Menniti Nautica LLC.
05.2014 - 05.2015
Administrative Assistant
MarineMax Yacht Services
06.2012 - 03.2014
Blood Center Representative
Community Blood Centers of South Fla.
05.2008 - 06.2012
Tile Claims Dept.
Mohawk Industries
10.2002 - 04.2008
Samples Dept./Customer Service
Mohawk Industries
10.2002 - 04.2008
Receptionist
Staffing Now Inc.
01.2001 - 01.2002
Claims Dispatcher
GEICO Insurance
01.1995 - 01.2000
Patient Volunteer
Children's Hospital
01.1992 - 01.1994
High School Diploma -
Miramar High School