Jenny Roman
Denver,CO
Summary
Driven Busser, Hostess, and server with 7 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
9
9
years of professional experience
Work History
Busser, Hostess, and Server
Las Delicias Restaurant
2017.06 - Current
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Gift Shop and Photographer
Water World Park
2015.05 - 2017.09
- Addressed customer needs and made product recommendations to increase sales.
- Approached customers to take a photo of them to help make their visit at the park memorable.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Interacted with the customers to make them laugh for their photo.
Education
Bachelor of Science - Psychology Clinical And Counseling Concentration
Metropolitan State University of Denver
Denver, CO05.2024
Associate of Arts - Psychology
Community College of Denver
Denver, CO05.2023
High School Diploma -
Pinnacle Charter High School
Thornton, CO05.2017
Skills
- Guest Relations
- Customer Service
- Cash Handling
- Customer Complaint Resolution
- Team Collaboration
- Dining Room Management
- Complaint Handling
- Reservation Coordination
- Dining Area Maintenance
- Server Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Busser, Hostess, and Server
Las Delicias Restaurant
2017.06 - Current
Gift Shop and Photographer
Water World Park
2015.05 - 2017.09
Bachelor of Science - Psychology Clinical And Counseling Concentration
Metropolitan State University of Denver
Associate of Arts - Psychology
Community College of Denver
High School Diploma -
Pinnacle Charter High School
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