Jenny Rosenbaum
Summary
Warm and Friendly with a proven track record at Burke Williams, excelling in guest satisfaction and relationship building. Creates custom massage treatments and efficient front desk management, enhancing client retention. Helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
14
14
years of professional experience
Work History
Front Desk
Burke Williams
12.2015 - Current
- Maintaining a clean and welcoming lobby.
- Guest satisfaction with efficient check-in andcheck-out.
- Developed strong rapport with regular guests and creating members
- Assisted guests with special requests, like robe and slipper sizes.
- Managed reservations effectively.
- Provided concierge services with tours and cleaning lounge and quiet room areas.
Massage Therapist
Burke Williams
10.2010 - Current
- Provided custom massage treatments to guests, tailored to individual needs and preferences.
- Administered swedish, firm swedish and deep tissue massage techniques.
- Increased guest satisfaction by providing a clean, comfortable environment in the treatment rooms.
- Developing positive rapport with guests to create return clientele
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Take trainings for new services and tagged for all teams.
Education
No Degree - Kinesiology
Cal Poly Pomona
PomonaMassage License - Massage
Charter College
Valencia06.2010
High School Diploma -
Chaminade
West Hills06.2000
Skills
- Patience and composure
- Customer Service
- Guest Services
- Credit and cash payments
- File Management
- Guest accommodations
- Computer Skills
- Problem-Solving
- Concierge services
- Training and mentoring
Timeline
Front Desk
Burke Williams
12.2015 - Current
Massage Therapist
Burke Williams
10.2010 - Current
No Degree - Kinesiology
Cal Poly Pomona
Massage License - Massage
Charter College
High School Diploma -
Chaminade
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