An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Certified Nursing Assistant
Marian Manor Healthcare
Glen Ullin, North Dakota
03.2022 - 12.2025
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Responded promptly to patient calls and addressed concerns effectively.
Answered call lights promptly and responded to patient needs accordingly.
Monitored and recorded vital signs to track patient health status and identify concerns.
Collaborated with interdisciplinary teams to enhance patient-centered care.
Educated patients and families on health management to promote wellness and adherence.
Observed and reported unusual symptoms and changes to charge nurse.
Documented patient information accurately in electronic health records.
Certified Nursing Assistant
Jacobson Memorial Hospital Care Center
Elgin, North Dakota
05.2025 - 09.2025
Documented patient information accurately in electronic health records system.
Communicated effectively with patients to ensure comfort and understanding of care.
Assisted nursing team with routine tasks to improve patient care quality.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Assisted patients in ambulation and transfers using proper body mechanics.
Performed vital sign assessments, such as taking blood pressure and temperature.
Answered patient call lights promptly and responded to requests appropriately.
Reported changes in patient conditions to registered nurse or physician.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Collaborated with interdisciplinary teams to coordinate patient services effectively.
Informed patients on health and wellness topics to promote understanding and adherence to care plans.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Provided emotional support to family members to help them cope during challenging situations.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Sole Proprietor
Jen's House Cleaning
Hazen, North Dakota
06.2014 - 05.2021
Coordinated scheduling and appointments for residential cleaning services to optimize client satisfaction.
Fostered positive client relationships through exceptional service delivery.
Built and enhanced relationships with clients to boost revenue.
Communicated with clients to address concerns and gather feedback.
Delivered customer service support via telephone, email, and in-person meetings to address client inquiries and enhance experience.
Developed cleaning checklists tailored to individual client needs.
Oversaw inventory of cleaning supplies and equipment to ensure availability for service delivery.
Set pricing structures according to market analytics and emerging trends.
Created marketing materials such as brochures, flyers, ads.
Janitorial Technician
Dakota Gasification Company
Beulah, North Dakota
10.2013 - 10.2014
Ensured compliance with safety regulations while performing janitorial tasks throughout the facility.
Responded to emergency cleaning situations such as spills or broken glass.
Collaborated with team members to resolve urgent cleaning needs, ensuring timely maintenance of facility schedules.
Cleaned windows on both interior and exterior surfaces with appropriate cleaning chemicals and equipment, enhancing overall facility appearance.
Carefully dusted all furniture and fixtures in designated areas of the facility to maintain cleanliness.
Followed safety protocols while working with hazardous materials such as bleach or ammonia.
Reported any major damages found during inspections to supervisor immediately.
Stocked restroom supplies, including soap, paper towels, and toilet tissue, ensuring consistent availability for facility users.
Certified Nursing Assistant
Knife River Care Center
Beulah, North Dakota
01.2013 - 12.2013
Documented patient information in electronic health records to ensure accurate care.
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Facilitated activities of daily living, including bathing, grooming, and dressing, to enhance patient comfort and dignity.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted with ambulation of patients utilizing appropriate equipment safely.
Responded promptly to patient calls and addressed concerns effectively.
Answered call lights promptly and responded to patient needs accordingly.
Collaborated with interdisciplinary teams to ensure quality care delivery.
Observed and reported unusual symptoms and changes to charge nurse.
Responded quickly to emergencies involving sudden illness or injury, ensuring timely care and support.
Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Direct Support Professional
Knife River Group Home
Hazen, North Dakota
09.2012 - 03.2013
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Implemented individualized care plans to meet client goals and preferences.
Executed care plans to administer medications accurately.
Monitored client behavior, documented changes, and reported to supervisory team to ensure timely interventions.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Collaborated with team members to ensure consistent care delivery.
Provided emotional support and encouragement to enhance client well-being and foster resilience.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Accompanied individuals on outings, promoting independence and community integration through engaging activities.
Maintained a safe and clean environment for all residents.
Maintained a clean and well-organized environment for client happiness and safety.
Home Daycare Provider
Jen's Daycare
Hazen, North Dakota
08.2007 - 08.2012
Managed daily activities and routines for up to 10 children in a home daycare setting.
Maintained a safe environment for all children by adhering to safety regulations and procedures.
Collaborated with team members to create an engaging learning environment that fosters children's development.
Established strong relationships with parents through consistent communication, enhancing trust and support for children's growth.
Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care.
Organized nap time routines including changing diapers and clothing when necessary.
Observed children's behavior and development, reported any concerns to parents or guardians.
Enforced rules of conduct during indoor and outdoor activities in order to ensure the safety of all participants.
Administered first aid or CPR as needed.
Observed and monitored children's play activities.
Evaluated supplies inventory regularly ensuring adequate resources are available at all times.
Supported children's emotional and social development by fostering understanding of others and promoting positive self-concepts.
Teller/Customer Service Representative
USBankLocations
Beulah, North Dakota
05.2003 - 08.2007
Processed customer transactions efficiently and accurately at USBank Locations.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Assisted customers with account inquiries and banking services at USBank Locations.
Answered customer inquiries regarding bank products and services.
Promoted bank products and services to enhance customer relationships at USBankLocations.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Maintained cash drawer accuracy and balanced daily transactions at USBank Locations.
Balanced cash drawers on a daily basis.
Handled large volumes of currency quickly and accurately with minimal errors.
Maintained confidentiality of all customer records and information according to company policies.
Verified customers' identification to ensure compliance with laws and regulations.
Resolved customer issues promptly, ensuring positive experiences and satisfaction at USBank Locations.
Followed up on requests from customers in a timely manner.
Explained account information to customers in detail.
Explained the features of various banking products available to customers.
Collaborated with team members to improve service delivery at USBankLocations.
Ensured compliance with banking regulations and internal policies at USBankLocations.
Identified fraudulent activity or suspicious behavior immediately reported it to management.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Continually updated knowledge about banking products, services, policies and regulations.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Built and maintained client relationships through personalized interactions, fostering loyalty and trust.