Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenny Sanchez

1992 Carnostie Road Winter Haven,FL

Summary

Customer service professional with three years of experience on leadership and operational efficiency in high-volume environments. Proficient in time management, conflict resolution, and social marketing, with a strong focus on delivering customer satisfaction and sales growth maintaining high standards.

Overview

3
3
years of professional experience

Work History

Smoothie Barista Manager

Riverstone Nutrition
05.2023 - 11.2024
  • Lead a team in a high-volume environment, enhancing operational efficiency and customer satisfaction
  • Oversee customer interactions, resolve issues, and contribute to daily marketing efforts, boosting sales
  • Implement strategies to streamline workflows, resulting in measurable improvements in service speed
  • Coordinate with staff to ensure smooth operations and maintain high standards of product quality

House Cleaner

Pct Clean
08.2023 - 08.2024
  • Perform detailed general and deep cleans, ensuring 100% client satisfaction and maintaining high standards in residential and commercial properties
  • Communicate with clients to address specific cleaning needs, enhancing service quality and client trust
  • Identify and resolve cleaning challenges, achieving measurable improvements in cleanliness and efficiency

Sales Associate

Kroger
02.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

HIGH SCHOOL DIPLOMA -

River Ridge High School
Woodstock, GA
05.2023

Skills

  • Goal setting
  • Highly dependable
  • Quick learner
  • Leadership
  • Prioritization
  • Detail oriented
  • Task delegation
  • Computer knowledge
  • Conflict resolution
  • Social media marketing
  • Adaptability
  • Interpersonal communication
  • Strategic thinking
  • Written communication
  • Verbal communication
  • Active listening
  • Team collaboration
  • Negotiation and persuasion

Languages

Spanish
Native or Bilingual

Timeline

House Cleaner

Pct Clean
08.2023 - 08.2024

Smoothie Barista Manager

Riverstone Nutrition
05.2023 - 11.2024

Sales Associate

Kroger
02.2022 - 08.2023

HIGH SCHOOL DIPLOMA -

River Ridge High School

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Jenny Sanchez