Jenny Setzer
Siler City,NC
Overview
3
3
years of professional experience
Work History
Associate
Compass Group USA
Liberty, NC
2024.06 - Current
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Checked expiration dates on food products regularly to maintain freshness standards.
- Complied with health and sanitation practices and procedures.
- Reported any suspicious behavior or incidents immediately to management.
- Informed customers of current sales and promotions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Monitored customer activity in order to detect potential theft or safety hazards.
- Recognized security risks to properly handle situations.
- Greeted and assisted customers to foster positive experiences.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Substitute Teacher
ESS
Siler, NC
2023.09 - 2024.06
- Facilitated discussions to encourage critical thinking and student engagement.
- Followed established lesson plans to continue learning trajectory.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Implemented school policies and procedures in the classroom.
- Led or moderated classroom discussions and guided exploratory thought.
- Encouraged student participation and active learning in the classroom.
- Answered student questions about course concepts.
- Maintained classroom order and enforced school and class rules.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Provided classroom instruction following regular teacher's lesson plans.
- Provided classroom instruction outlined in teacher's lesson plans.
- Ensured that each student had access to appropriate materials and resources.
- Managed classroom environments to ensure a safe and productive learning experience.
Quality Assurance Analyst
Engineered Plastic Components Inc.
Siler City, NC
2022.07 - 2023.07
- Maintained detailed documentation of test cases, results, and defect reports for future reference.
- Utilized client satisfaction surveys to improve service quality.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Worked closely with developers during sprints providing feedback on user stories created.
Sales Associate
Badcock Home Furniture
Siler City, NC
2022.02 - 2023.07
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed transactions using a point-of-sale system.
- Collected payments and provided accurate change.
- Prepared merchandise for purchase or rental.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained records related to sales for store management.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled customer complaints in a professional manner.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Bachelor of Arts - Human Development
Pacific Oaks Children College
Pasadena, CA2010-12
Skills
- Inventory management
- Health compliance
- Customer support
- Sales processing
- Quality assurance
- Customer service
Timeline
Associate
Compass Group USA
2024.06 - Current
Substitute Teacher
ESS
2023.09 - 2024.06
Quality Assurance Analyst
Engineered Plastic Components Inc.
2022.07 - 2023.07
Sales Associate
Badcock Home Furniture
2022.02 - 2023.07
Bachelor of Arts - Human Development
Pacific Oaks Children College