Jenny Smith
Ocala,FL
Summary
Highly skilled and enthusiastic professional with more than 12 years of experience managing operations in client centered environments, including 9 years in healthcare offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Also have Billing and Coding experience.
Overview
5
5
years of professional experience
Work History
Medical Assistant and Back
- Office Duties, Front Office Responsibilities, Administration Tasks
Biological Scientist IV COVID
Florida
04.2021 - Current
- Investigation, technical consultation and education in epidemiology for public and private entities during the pandemic.
Practice Manager
Infusion Clinic of Ocala
04.2020 - 03.2021
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Provided supervision and management to team of support personnel.
- Ordered all office supplies and kept check on inventory levels.
Clinical Care Coordinator/ Administration
Faithfully Guided Health Center
11.2018 - 03.2020
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols & HIPAA protocols to ensure high-quality patient care.
Education
Bachelor of Science Degree - Business and Organizational Management, Healthcare Management
Rasmussen University
Master’s Degree - Business Administration Management
MBA - Business Management
University of Phoenix
Tempe, AZ12.2024
Skills
HIPAA, CMS, JACHO Compliant
- Management & Leadership
- Excellent Communication
- Analysis Skills
- Time/Budget Management
- Accounts Payable/Receivable
- Social Media Marketing & Management
- Bilingual
- Bookkeeping & Finance
- Organizational Skills
- Staffing & Payroll
- EHR/ EMR utilization
- Medical Insurance Billing
- Coding Experience
- Problem Solving
- Sales
- Performance / Affiliate Marketing
- Digital Marketing
- Proper Staffing
- Clinical Staff Management
- Leadership Development
Timeline
Biological Scientist IV COVID
Florida
04.2021 - Current
Practice Manager
Infusion Clinic of Ocala
04.2020 - 03.2021
Clinical Care Coordinator/ Administration
Faithfully Guided Health Center
11.2018 - 03.2020
Medical Assistant and Back
Bachelor of Science Degree - Business and Organizational Management, Healthcare Management
Rasmussen University
Master’s Degree - Business Administration Management
MBA - Business Management
University of Phoenix
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