JOANNE SMITH
North Las Vegas,NV
Summary
Reliable and highly accurate Medical Assistant with 20 years of experience, which includes 10 years of front and back office Lead experience. Focused on quality care and accurate completion of all medical procedures under tight deadlines. Works well with others.
Overview
26
26
years of professional experience
Work History
Medical Assistant/Back Office Lead
Advanced Heart Care
06.2020 - Current
- Supervise staff to ensure the back office runs smoothly and has a good patient flow. Place orders for office supplies.
- Interview patients to obtain medical information such as weight and height measurements and monitor vital signs, such as temperature, blood pressure and pulse.
- Maintain detailed and accurate case histories of patient’s and precisely complete appropriate claims paperwork, documentation, and system entry. Assist in the maintenance of medical charts and/or electronic medical records.
- Perform clerical duties such as word processing, data entry, filing, make and confirm appointments, while adeptly managing a multi-line phone system, and pleasantly greet all patients. Research CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy. Verify patient’s insurance eligibility and claim status with both HMO and PPO insurances.
- Authorize drug refills and provide detailed prescription information to pharmacies, submit prior authorization for medication.
- Perform procedures and use equipment as delegated by a licensed professional, EKG.
- Follow infection control procedures, and maintain a clean, healthy and safe environment.
Back Office Lead
West Magnolia Medical Center
11.2000 - 05.2020
- Interviewed patients to obtain medical information such as weight and height measurements and monitor vital signs, such as temperature, blood pressure and pulse.
- Maintained detailed and accurate case histories of patient’s and precisely completed appropriate claims paperwork, documentation, and system entry. Assisted in the maintenance of medical charts and/or electronic medical records.
- Performed clerical duties such as word processing, data entry, filing, made and confirmed appointments, while adeptly managing a multi-line phone system, and pleasantly greeted all patients. Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy. Verified patient’s insurance eligibility and claim status with both HMO and PPO insurances.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Routinely retracted patient throat cultures and prepared them for lab submission.
- Assisted doctors with surgeries and non-invasive procedures. Suture removal for patients of all ages.
- Performed procedures and used equipment as delegated by a licensed professional.
- Administered injections and urinalysis.
- Followed infection control procedures, and maintained a clean, healthy and safe environment.
Education
Medical Assistant -
Bryman College
Reseda, CA01-1997
Skills
- Medicare, Medi-cal, Medicaid, TRICARE, BCBS, Workers Compensation Guidelines
- Managed Care Guidelines: HMO, PPO, IPA, and POS plans
- ICD-9/ICD-10, CPT, HCPC coding and accurate completion of CMS 1500
- Medical Terminology, Anatomy and Physiology and related medical acronyms
- Medical Front Office Administration, Collection techniques
- HIPAA Compliance, CLIA and OSHA compliance
- Medical Records and Chart notes
- Basic Life Support (BLS) certified
- Excellent customer service and telephone skills
- Microsoft Office: Word and PowerPoint - Data entry 10 key
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Phlebotomy
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Laboratory specimen collection
- Sterilization techniques
- Inventory and supply management
- Simple dressings
- Medical office management
Timeline
Medical Assistant/Back Office Lead
Advanced Heart Care
06.2020 - Current
Back Office Lead
West Magnolia Medical Center
11.2000 - 05.2020
Medical Assistant -
Bryman College