Jenny Smith
Victim Services Specialist
North Little Rock,Arkansas
Summary
Proven Victim Services Specialist from Little Rock Police Department, adept in emergency response and demonstrating exceptional adaptability. Enhanced client well-being through evidence-based interventions, achieving significant behavior modification. Excelled in multitasking and professional communication, ensuring quality assurance and resource allocation met organizational goals.
Overview
9
9
years of professional experience
Work History
Victim Services Specialist
Little Rock Police Department
07.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Supported clients and families with empathy and compassion during difficult times.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Advocated for clients to assure respected rights and wishes.
- De-escalated stressful situations through individual and family crisis interventions.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Server
Nicks BBQ & Catfish
10.2018 - 07.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Childcare Provider
Building Bridges Development Center
Lonoke, AR
06.2015 - 08.2018
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained positive attitude and affirmatively communicated with each student.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Observed students' performance and recorded relevant data to assess progress.
Education
Bachelor of Science - Social Work
University of Arkansas At Little Rock
Little Rock, AR05.2021
Skills
- Resource Allocation
- Quality Assurance
- Supply Management
- Emergency Response
- Multitasking
- Organizational Skills
- Professionalism
- Adaptability and Flexibility
- Written Communication
- Time Management
- Reliability
- Excellent Communication
Timeline
Victim Services Specialist
Little Rock Police Department
07.2021 - Current
Server
Nicks BBQ & Catfish
10.2018 - 07.2021
Childcare Provider
Building Bridges Development Center
06.2015 - 08.2018
Bachelor of Science - Social Work
University of Arkansas At Little Rock
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