Jenny Mitchell
Salt Lake City,UT
Summary
Dynamic sales professional with over 12 years of experience in client relationship management, account coordination, and territory sales. Expertise in cultivating authentic customer connections, effectively resolving concerns, and consistently exceeding sales targets in fast-paced environments. Proven success in managing extensive client portfolios and delivering customized solutions that drive long-term value and satisfaction. Committed to leveraging strong interpersonal skills and strategic insights to foster growth and enhance client engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Strong Auto Group
Salt Lake City, UT
04.2016 - 04.2025
- Cultivated authentic client relationships through proactive in-person consultations and continuous communication.
- Oversaw designated client portfolio, driving satisfaction and retention in a dynamic environment.
- Spearheaded identification and pursuit of new business opportunities to drive sales growth and expand territory.
- Addressed customer concerns with precision and empathy, embodying brand values.
- Led cross-functional teams to ensure delivery of customized solutions and timely project execution.
- Directed strategic initiatives to enhance customer engagement processes across departments.
- Facilitated communication as primary point-of-contact for client inquiries and concerns throughout project lifecycle.
- Facilitated training sessions and mentored team members to enhance productivity and foster a culture of friendly service.
Senior Program Specialist
Lighthouse Health & Body Makeover
Millcreek, UT
09.2012 - 09.2016
- Managed support for over 500 clinic accounts nationwide, enhancing customer relationships and program engagement.
- Spearheaded onboarding initiatives to facilitate seamless integration and enhance client satisfaction.
- Directed educational seminar initiatives and developed marketing materials to strengthen customer outreach.
- Facilitated ongoing support and troubleshooting for client concerns, ensuring timely and effective solutions.
- Orchestrated training sessions for staff to enhance service delivery and operational efficiency.
- Identified and engaged qualified vendors to supply essential program resources.
- Developed comprehensive standard operating procedures to enhance operational efficiency.
- Evaluated program performance data to identify trends and recommend strategic improvements.
Education
Bachelor of Business Administration - Marketing
University of Mississippi
Oxford, MS05.2002
Bachelor of Science - Business Marketing
University of Mississippi
Oxford, MSHigh school diploma or GED - undefined
Skills
- Client relationship management
- Sales expertise
- Client account management
- Regional account management
- Personal sales interactions
- Service excellence
- Client acquisition
- Sales closure expertise
- Professional consulting experience
- Collaborative negotiation techniques
- Client relationship management
- Sales through events
- B2B sales expertise
- Effective complaint resolution
- Effective team collaboration
Certification
- CPR Certification
Languages
English
Timeline
Client Relationship Manager
Strong Auto Group
04.2016 - 04.2025
Senior Program Specialist
Lighthouse Health & Body Makeover
09.2012 - 09.2016
Bachelor of Business Administration - Marketing
University of Mississippi
Bachelor of Science - Business Marketing
University of Mississippi