Dynamic professional with a strong background in project management and administrative efficiency. Skilled in facilitating team collaboration and driving continuous improvement initiatives, ensuring project goals are consistently met and exceeded.
Overview
15
15
years of professional experience
Work History
Project Manager
Michelle Robinson Design
Philadelphia, PA
11.2022 - 07.2025
Managed several projects from planning to completion of construction at the PHL Airport to ensure client satisfaction and successful outcome.
Facilitated team meetings between tenant, general contractor, and Department of Aviation efforts to align with project goals and specifications.
Coordinated on-site inspections with Department of Aviation.
Inspected job site daily and provided updates on progress.
Analyzed project outcomes to refine processes and drive continuous improvement initiatives.
Administrative Coordinator
North American Roofers
Philadelphia, PA
07.2022 - 11.2022
Coordinated daily administrative operations to enhance efficiency and support team objectives.
Managed scheduling and logistics for CEO.
Developed and maintained filing systems, improving information retrieval processes.
Completed and submitted invoices to Philadelphia Housing Development Corporation.
Administrative Coordinator
PECO, An Exelon
Conshohocken, PA
01.2015 - 02.2018
Provided administrative support to the Director of the Gas Department.
Managed scheduling, travel and logistics for meetings of high level managers, ensuring optimal use of resources.
Reviewed timesheets for payroll processing.
Facilitated communication between managers and departments within the company, strengthening collaboration on projects.
Scheduled and conducted interviews.
Acting supervisor to team of 5 interns.
Coordinated and executed off-site and on-site department meetings of 350 employees.
Worked extended hours, including 24/7 coverage during storms or other emergencies.
Work Process Clerk
PECO, An Exelon
Plymouth Meeting, PA
09.2012 - 11.2015
Processed and maintained accurate data entries within company databases.
Coordinated document management to streamline workflow efficiency.
Assisted in inventory tracking and reconciliation to ensure stock accuracy.
Provided payroll assistance through timesheet entry into payroll system.
Trained new clerks on procedures, and duties.
Worked extended hours, 24/7 coverage during storms or other emergencies.
Customer Service Representative
PECO, An Exelon
Philadelphia, PA
03.2010 - 09.2012
Resolved customer inquiries efficiently in high volume environment, enhancing overall satisfaction.
Managed escalated calls effectively and with empathy, maintaining professionalism under pressure while resolving disputes or conflicts.
Coordinated with cross-functional teams to streamline service processes and improve response times.
Mentored new representatives, fostering a collaborative and knowledgeable team environment.
Worked extended hours, including 24/7 coverage during storms or other emergencies.
Education
Business Management
Rosemont College
Rosemont, PA
Skills
Proficient in Microsoft 365, Google Workspace, CIMS, Quickbooks, Canva, Calendly, Jobber, Raken, and Bluebeam