Jenny V. Masa
Kalispell,Montana
Summary
Healthcare executive with 10+ years of progressive leadership experience driving strategy, operations, and large-scale solution execution across surgical, cardiovascular, pulmonary, and oncology service lines. Proven ability to lead complex, cross-functional initiatives that improve patient access, care delivery, and operational performance. Recognized for bridging strategic vision with operational execution, building scalable programs, optimizing workforce models, and aligning stakeholders across clinical, operational, and technical teams. Experienced in fast-paced, evolving environments requiring adaptability, strong business acumen, and decisive leadership.
Overview
20
20
years of professional experience
Work History
Surgical & Specialty Service Line Director
Logan Health
Kalispell, Montana
01.2020 - Current
- Executive leader responsible for planning, executing, and optimizing complex healthcare initiatives across multiple specialty service lines. Lead operational, financial, and strategic direction for surgical services, heart/lung/vascular programs, and the comprehensive cancer service line.
- Leadership Growth & Scope Expansion
- 2020: Director of Surgical Services (Urology, GI, General Surgery, Trauma/ACS, Thoracic, Surgical Oncology, Plastics, Wound)
- 2022: Expanded to Heart, Lung, and Vascular (Cardiology, Cardiothoracic Surgery, Pulmonology, Vascular Surgery)
- 2025: Added Cancer Service Line (Hematology/Oncology, Radiation Oncology, Palliative, Rheumatology, integrative services)
- 2026: Leading integrated, multi-service line portfolio supporting system-wide strategic alignment and statewide integration
- Strategic Solutions & Program Execution
- Lead planning and execution of complex, multi-service line initiatives, aligning operational workflows with enterprise strategy
- Partner with clinical leadership, IT, finance, and operations to implement scalable healthcare solutions improving access, efficiency, and patient experience
- Identify gaps in care delivery and develop new programs, expanding services across specialties and geographic regions
- Drive system integration efforts, aligning workflows and care models across multiple sites and service lines
- Program & Project Management
- Direct multiple concurrent initiatives from concept through execution, including scope definition, timelines, stakeholder alignment, and performance monitoring
- Develop and implement structured project plans, dashboards, and reporting tools to track outcomes and ensure accountability
- Lead multidisciplinary teams across physicians, APPs, nursing, and administrative functions
- Troubleshoot operational issues and implement sustainable, data-driven solutions
- Operational & Financial Leadership
- Oversee multi-million dollar service line budgets, aligning financial performance with strategic priorities
- Design and implement provider compensation models using FMV benchmarks (MGMA/AMGA), supporting recruitment and retention
- Optimize patient access through scheduling redesign, centralized workflows, and capacity planning
- Lead operational performance improvement initiatives across clinics and hospital-based services
- Cross-Functional Collaboration & Stakeholder Engagement
- Act as a strategic liaison between executive leadership, clinical teams, and operational partners
- Collaborate with HR, finance, IT, and revenue cycle teams to support system-wide initiatives
- Engage external partners and vendors to implement solutions and improve care delivery models
- Support growth and strategic marketing initiatives through program development and expansion
- Key Achievements
- Expanded leadership scope across three major service lines, demonstrating strong performance and strategic impact
- Developed multidisciplinary care models improving coordination and patient outcomes
- Improved access and throughput through scheduling optimization and workflow redesign
- Supported large-scale provider recruitment and retention through innovative compensation models
- Played a key role in statewide service line integration and alignment
Practice Manager, Plastic & Reconstructive Surgery
Logan Health
01.2019 - 01.2020
- Directed daily operations of a high-volume surgical clinic, including staffing, scheduling, and financial performance
- Managed provider templates and clinic capacity to optimize access and reduce patient wait times
- Oversaw revenue cycle processes including charge capture, coding coordination, and denial management
- Coordinated surgical scheduling, OR block utilization, and interdisciplinary communication
- Led hiring, onboarding, and performance management for clinical and administrative staff
- Implemented workflow improvements enhancing efficiency, patient experience, and productivity
Practice Supervisor
Logan Health
01.2017 - 01.2020
- Supervised clinical and administrative teams across surgical specialties
- Coordinated provider schedules and clinic workflows to support operational goals
- Served as liaison between physicians, staff, and leadership
- Trained and mentored staff on workflows, systems, and patient communication
- Supported implementation of process improvements and standardization initiatives
Surgical Assistant
Logan Health
01.2016 - 01.2017
- Assisted surgeons in operative procedures across multiple specialties
- Maintained sterile field and ensured efficient intraoperative support
- Coordinated with anesthesia and OR teams to optimize case flow
- Supported pre- and post-operative patient care processes
Case Manager
Ponderosa Surgical Center
01.2013 - 01.2016
- Coordinated patient care from pre-operative assessment through post-operative follow-up
- Managed scheduling, insurance verification, and prior authorizations
- Collaborated with surgeons, anesthesia, and nursing teams to streamline surgical workflows
- Educated patients on procedures and recovery expectations
- Ensured compliance with regulatory and accreditation standards
Clinical Manager
The Amanda Foundation
01.2012 - 01.2013
- Managed daily clinical operations, staffing, and workflow coordination
- Led staff development, onboarding, and performance management
- Implemented operational improvements to increase efficiency and service delivery
- Supported program development and community outreach initiatives
Lead Anesthesia Technician III
UC Davis Medical Center
01.2006 - 01.2012
- Led anesthesia technician team supporting high-acuity surgical environments including trauma, cardiac, and specialty services
- Coordinated OR workflow between anesthesia providers, surgeons, and nursing teams to ensure efficient case progression
- Managed anesthesia equipment setup, maintenance, and troubleshooting to ensure patient safety and compliance
- Supported complex surgical cases requiring advanced preparation and rapid response
- Trained and mentored new staff, improving team performance and standardization
- Maintained compliance with safety protocols, infection control standards, and regulatory requirements
- Managed inventory and ensured availability of critical supplies for uninterrupted surgical operations
Education
Master of Science - Biology (Systems Science)
Ohio University
Bachelor of Arts - Biological Anthropology
University of California, Davis
Skills
- Healthcare Solutions Strategy
- Program & Project Management
- Cross-Functional Leadership
- Operational Excellence & Process Improvement
- Provider Workforce Planning & Compensation
- Financial Management & Budget Oversight
- Stakeholder & Vendor Engagement
- Care Model Design & Access Optimization
- Strategic Growth & Market Expansion
- Executive Communication & Presentation Development
- Problem Solving & Execution
VALUE ALIGNMENT
- People First: Focused on improving patient access, care quality, and team engagement
- Care & Outcomes: Driven by measurable improvements in care delivery and experience
- Resilience: Proven ability to lead through change and build new programs
- Results-Oriented: Executes with accountability, speed, and measurable outcomes
- Humble Leadership: Collaborative, transparent, and team-focused approach
Timeline
Surgical & Specialty Service Line Director
Logan Health
01.2020 - Current
Practice Manager, Plastic & Reconstructive Surgery
Logan Health
01.2019 - 01.2020
Practice Supervisor
Logan Health
01.2017 - 01.2020
Surgical Assistant
Logan Health
01.2016 - 01.2017
Case Manager
Ponderosa Surgical Center
01.2013 - 01.2016
Clinical Manager
The Amanda Foundation
01.2012 - 01.2013
Lead Anesthesia Technician III
UC Davis Medical Center
01.2006 - 01.2012
Bachelor of Arts - Biological Anthropology
University of California, Davis
Master of Science - Biology (Systems Science)
Ohio University