Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Jenny Weigel

Jenny Weigel

Grants Pass

Summary

Dynamic customer service professional with extensive experience at Cambia Health Solutions, excelling in performance assessment and problem-solving. Proven ability to enhance team collaboration and deliver exceptional service, consistently meeting goals. Skilled in Salesforce CRM and active listening, fostering strong customer relationships and driving process improvements.

Overview

17
17
years of professional experience

Work History

Interim Coach Role

Cambia Health Solutions
Grants Pass
03.2025 - Current
  • Provide immediate feedback during hands-on practice sessions.
  • Assess the learner's progress.
  • Work collaboratively with learners to identify the root causes of any performance gaps.
  • Responsibilities include observing practice sessions, offering constructive feedback, documenting progress, and helping learners develop problem-solving skills through detailed root-cause analysis.

Customer Service Professional III

Cambia Health Solutions
Grants Pass
11.2020 - Current
  • I am trained in member customer service for fully insured, individual, Uniform Medical Plan, and Health Care Authority members.
  • I assist members with communication by inbound and outbound calls, emails, and chat.
  • I also work with small group administrators to take care of employer needs as well.
  • Met personal, team, and company goals in a customer service environment.
  • Managed customer calls efficiently in a fast-paced call center environment.
  • Documented, researched, and resolved customer service issues.
  • Built a trusting relationship with customers to better understand their needs.
  • Handled customer inquiries, payments, and service requests.
  • Collaborated with colleagues and co-workers to deliver a quality customer experience.
  • Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
  • Answered inbound calls to handle various concerns, set appointments, and close sales.
  • Followed up on unresolved cases to keep customers informed of progress toward a solution.
  • Contributed to team effort by meeting performance goals, and assisting colleagues when needed.
  • Answered customer inquiries via phone, email, and chat.
  • Recent move to Interim Coach Role for assisting new learners for onboarding.

Customer Service Representative

Fire Mountain Gems and Beads
Grants Pass
12.2007 - 10.2020
  • Prior to working in the warehouse for 9 years at this employer I transferred over to customer service for 4 years
  • After one year with customer service I was promoted to Platinum Customer Service to work with the business owners and high spending hobbyist
  • I handled inbound and outbound calls for customers in a high volume setting
  • My job duties included social media research for competition as well as learning skills for assisting customers over the phone in making jewelry and crafts

Education

High School Diploma -

St Peter's HS
Mansfield, OH
05-1999

Skills

  • Performance assessment
  • Constructive feedback
  • Problem solving
  • Root cause analysis
  • Employee training
  • Customer service
  • Team collaboration
  • Communication skills
  • Time management
  • Conflict resolution
  • Adaptability
  • Process improvement
  • Data documentation
  • Coaching techniques
  • Creativity and flexibility
  • Positive reinforcement
  • Excellent communication
  • Sound judgment
  • Customer relationship management
  • Active listening
  • Salesforce CRM
  • Call management
  • Live chat support
  • Following scripts
  • Professional demeanor
  • Multi-line phone systems
  • Verbal and written communication

Affiliations

  • I enjoy spending time with my husband of 22 years and our two children, our son, Triston, age 22 and daughter, Jasmyn, age 19.
  • I am an avid crafter of many types from signs, wreaths, cricut, wood work, scrapbooking, and many more. I also do craft fairs and shows in the winter time to sell my handmade goods.
  • I greatly enjoy reading and crime documentaries.

Accomplishments

  • I meet personal and supervisor directed goals yearly for improvement.
  • I excell in multiple lines of business.
  • Nominated for SQM World Class Caller 2024.

Timeline

Interim Coach Role

Cambia Health Solutions
03.2025 - Current

Customer Service Professional III

Cambia Health Solutions
11.2020 - Current

Customer Service Representative

Fire Mountain Gems and Beads
12.2007 - 10.2020

High School Diploma -

St Peter's HS

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Jenny Weigel