Jenny Wilder
North Dakota Human and Health Services
Bottineau,ND
10
years of professional experience
Professional with experience in managing accounts receivable processes. Proficient in invoice processing, payment tracking, and resolving discrepancies. Strong focus on team collaboration and achieving financial goals. Reliable and adaptable to changing business needs. Skilled in using accounting software and maintaining effective communication.
Work History
Accounts Receivable Specialist/Insurance Specialist
3 Years 3 Months- Processed and reconciled invoices to ensure timely payments.
- Utilized accounting software to maintain accurate financial records.
- Reviewed account discrepancies and initiated resolutions promptly.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Facilitated smoother audit processes by maintaining comprehensive documentation of all accounts receivable activities.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Implemented new accounting processes to decrease spending and workflow downtime.
- Analyzed insurance claims for accuracy and compliance with state regulations.
- Followed up on denials, late payments, extensions and other special circumstances.
- Processed eligibility and benefits verification and authorization requests.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Communicated effectively with members of operations, finance, and clinical departments.
- Researched and resolved routine and complex issues.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Maintained confidentiality of patient finances, records, and health statuses.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Communicated with clients regarding outstanding balances and payment arrangements.
Teller/Member Service Representative
2 Years 9 Months- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Balanced cash drawer daily.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed a wide variety of retail banking transactions for personal and commercial customers.
- Received loan and utility payments, sending funds to correct destinations.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
Commercial Insurance Biller
3 Years 11 Months- Processed medical claims efficiently, ensuring timely submission to insurance providers.
- Reviewed and verified patient information for accuracy prior to billing.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Enhanced overall revenue collection by identifying and resolving billing discrepancies proactively.
- Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on a regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in the billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person.
- Produced and mailed monthly statements to clients and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Assisted in preparing reports and presentations for internal meetings.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma
Skills
Account reconciliation
Data entry
Client relations
Customer support
Data inputting
Claims processing
Financial reporting
Finance
Customer service support
Claims analysis
Timeline
Accounts Receivable Specialist/Insurance Specialist
North Dakota Human and Health Services
06.2023 - CurrentRead More
Teller/Member Service Representative
First National Bank and Trust
08.2020 - 05.2023Read More
Commercial Insurance Biller
St. Andrew's Hospital
09.2016 - 08.2020Read More
North Dakota Center For Distance Education
High School Diploma
Read More