Jenny Wolf
Bath & Body Works
Jackson,MI
16
years of professional experience
Dynamic Store Manager with a proven track record at Bath & Body Works, recognized for consistently exceeding sales goals and enhancing customer experiences. Skilled in team leadership and inventory management, I excel in training and mentoring associates, driving performance, and fostering a positive work culture. Committed to achieving operational excellence and brand standards.
Work History
Store Manager
6 Years 2 Months- Lead a high-performing team of 30-50 associates in a fast-paced retail environment, consistently achieving and exceeding sales goals and KPIs.
- Drive business results through effective merchandising, customer experience strategies, and staff development.
- Recruit, train, coach, and develop team members, fostering a positive, inclusive culture aligned with company values.
- Manage daily store operations including inventory control, visual merchandising, loss prevention, and payroll budgeting.
- Implement promotional changes and seasonal transitions, ensuring compliance with brand standards.
- Recognized for improving sales year after year and improving reward enrollments above Last Year.
Store Manager
5 Years 1 Month- Lead a high-performing team of 6 associates in a fast-paced retail environment, consistently achieving and exceeding sales goals and KPIs.
- Drive business results through effective merchandising, customer experience strategies, and staff development.
- Recruit, train, coach, and develop team members, fostering a positive, inclusive culture aligned with company values.
- Manage daily store operations including inventory control, visual merchandising, loss prevention, and payroll budgeting.
- Implement weekly promotional changes and seasonal transitions, ensuring compliance with brand standards.
- Recognized for exceeding Private Brand Sales and Auto Delivery Sign Ups.
Operations Manager
1 Year- Oversee all aspects of store operations: inventory management, receiving shipments, markdowns, signage, merchandising, layout compliance.
- Lead team recruitment, hiring, onboarding, training, coaching, and performance feedback to build a high‑performing, engaged team.
- Drive sales goals by ensuring operational efficiency, productivity, and execution of strategies. Use metrics/KPIs to monitor performance, identify gaps, and take corrective actions.
- Manage store back‑stock, stockroom organization, product flow from shipment to floor, including ensuring accuracy of inventory, minimizing loss, markdown processing, and timely replenishment.
- Implement and maintain standard operating procedures (SOPs) for operations, merchandising, customer experience, safety, compliance. Ensure the store meets company standards.
- Support omnichannel operations (e.g., BOPIS — Buy Online, Pick Up In Store; fulfilling online orders; returns) ensuring seamless customer experience.
Store Manager
3 Years 11 Months- Lead, recruit, train, mentor, and develop a high‐performing team. Build internal talent pipelines and retain top employees.
- Drive sales and profitability by setting goals, monitoring performance metrics (sales, conversion, average transaction size etc.), and implementing strategies to meet or exceed targets.
- Create excellent customer experience: ensure high standards of customer service, handle escalated customer issues, influence behavior of associates on the sales floor to reflect the brand’s service expectations.
- Manage store operations: scheduling, payroll control, inventory management, stockroom organization, replenishment, shrinkage / loss prevention, store safety and compliance with company SOPs.
- Visual merchandising: ensure product displays, signage, floor sets, and store layout follow brand guidelines and are appealing, organized, and refreshed regularly.
- Maintain brand standards and store appearance, cleanliness, and safety.
- Budgeting and financial stewardship: manage expenses (labor, overhead, inventory), control costs, forecast and analyze sales trends, and make appropriate adjustments.
Education
Associate of Science - Business
Skills
Customer service
Problem-solving
Multitasking and organization
Training and mentoring
Team leadership
Inventory management
Timeline
Store Manager
Bath & Body Works
06.2020 - CurrentRead More
Store Manager
Vitamin Shoppe
05.2015 - 06.2020Read More
Operations Manager
Old Navy
05.2014 - 05.2015Read More
Store Manager
The Children's Place
06.2010 - 05.2014Read More
Jackson College
Associate of Science from Business
Read More