Jenny Wood

Digital Inventory Manager

• Managed and monitored the flow of vehicle inventory across company websites and third party retail platforms.
• Ensured vehicle pricing, descriptions, incentives, photos, and merchandising content are accurate, timely, and customer-focused.
• Troubleshooted and resolved inventory feed issues, data discrepancies, and syndication errors.
• Coordinated vehicle inventory distribution across third-party websites, including CarGurus, AutoTrader, Cars.com, CarFax, and other listing partners.

Implemented digital marketing strategies for vehicle promotion.

• Maintained best-in-class merchandising standards that enhance online vehicle presentation and customer engagement.
• Partnered with dealership team leaders to improve inventory quality through compelling vehicle descriptions, accurate pricing, and high-quality imagery.
• Monitored website inventory and identified opportunities to improve merchandising performance and the overall online shopping experience.
• Helped drive increased visibility, lead generation, and digital conversion through effective merchandising strategies.

Monitored compliance with legal and manufacturer standards.

• Independently maintained compliance with company policies, manufacturer standards, FTC guidelines, and applicable pricing regulations across all digital channels.
• Reviewed website and third-party listings to ensure pricing accuracy, promotional messaging, and required disclosures meet legal and manufacturer requirements.
• Collaborated with my marketing team, partnered third party vendors, and dealership team leaders to quickly resolve compliance issues and implement corrective actions.

Managed lead routing processes for dealership inquiries.

• Supported the ongoing management and quality assurance of lead routing processes to ensure customer inquiries reach the appropriate dealership teams.
• Investigated and resolved issues related to lead delivery, tracking, and attribution.
• Collaborated with internal stakeholders and technology partners to improve digital workflows, reporting, automation, and operational efficiency.
• Identified opportunities to streamline processes and continuously improve the customer journey across digital platforms.

Managed over 65 dealership websites effectively.

• Vehicle Pricing Strategy (10,000+ vehicles)
• Ensured compliance with 37 OEM partner standards.
• Led DMS and CRM platform migrations successfully.
• Third-Party Website Management
• Digital Marketing Strategy & Sales Training
• Customer Experience & Service BDC Operations
• Independently built and managed all 65+ dealership websites for over a decade; grew a supporting team to 3 total members roughly 1.5 years ago to help manage day-to-day site content across 67 dealership websites.
• Continued to independently ensure that all vehicle pricing, images and descriptions were accurate on all websites and managed all third-party marketplace listings (Cars.com, CarGurus, AutoTrader, CarFax, Edmunds, etc.) for 10,000+ new and used vehicles.
• Partnered with our website provider and 37 OEM partners to keep pricing and site content compliant on websites and third-party marketplace platforms.
• Administered vehicle pricing and merchandising through vAuto and HomeNet, and coordinated rebates and incentives sourced through DealerTrack.
• Led the organization's DMS transition from CDK to Tekion and CRM migration from VINSolutions to Tekion, minimizing disruption across all dealership locations.
• Served as the go-to resource for dealership management on website and pricing issues, resolving 99.9% of escalations within minutes to keep inventory accurate and online-ready.
• Developed and executed monthly digital marketing strategies with a cross-functional team, driving customer traffic to dealership websites and helped build a 100% online vehicle-buying option.
• Trained sales staff, internet team leaders, and dealership management on best practices for engaging customers and building trust throughout the online and in-store buying experience.
• Maintain deep working knowledge of Tekion, CDK, vAuto, HomeNet, Dealer.com, VINSolutions, DealerInspire, CarGurus, Cars.com, AutoTrader, Edmunds, CarFax and many other vendor backend platforms along with Cox Automotive Solutions.

• Developed and implemented streamlined processes for administrative tasks, enhancing productivity.
• Managed office operations, ensuring efficiency and adherence to company policies.
• Coordinated communication between departments, fostering collaboration and information sharing.
• Oversaw vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
• Trained new staff on office procedures, promoting consistency and knowledge retention within the team.
• Analyzed workflows to identify areas for improvement, leading to enhanced operational effectiveness.
• Led team meetings to align goals and address challenges, driving accountability among staff members.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Implemented new software solutions for project management, improving tracking and reporting capabilities.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Optimized office space utilization, leading to more efficient and productive a work environment.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Implemented project management techniques to overcome obstacles and increase team productivity.