Jenny Yang
Fairfax,VA
Summary
Experienced in customer service, human services, and hospitality, with strong communication, problem-solving, and teamwork skills. Adept at working in fast-paced environments while providing high-quality, client-focused service. Background in healthcare coordination and social work enhances ability to connect with customers, resolve issues, and maintain a welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Hands of Mercy Group Home
Fairfax, VA
08.2024 - Current
- Provided direct care to those with intellectual and developmental disabilities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Ensured client safety and maintained a safe environment.
Retail Sales Associate
Tobacco King and Vape
Fairfax, VA
04.2024 - 09.2024
- Greeted customers upon entering the store and provided excellent customer service.
- Used product knowledge to suggest items to match client needs.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Submitted orders to suppliers, accepted and confirmed shipments, and restocked shelves with latest merchandise.
Member Care Advocate
Sedgwick Government Solutions
03.2022 - 04.2024
- Worked for the World Trade Center Health Program, a government-funded health program that serves 9/11 survivors
- Assessed needs effectively and connected members to care. This involved connecting members to providers, scheduling appointments, reviewing medical records, working with other departments to ensure the continuance of care, and maintaining a high-level knowledge of all program material.
- Helped members with extensive physical and mental health conditions in an empathetic and professional manner
Patient Care Coordinator / Billing Representative
Loudoun Sports Therapy Center
Sterling, VA
03.2021 - 02.2022
- Greeted patients, answered phones and patient questions, scheduled appointments, and guided patients in their care through education and motivation
- Worked with insurance companies and healthcare providers to obtain authorization for services
- Managed patient balances, sent statements, and ensured timely payment was received
School Social Work Intern
Harrisonburg City Public Schools
Harrisonburg, VA
09.2019 - 05.2020
- Collaborated with families, school staff, and other community members to assess students' needs and confront barriers within a variety of community settings
- Connected students and families to resources within the community to bolster social and emotional support
Crew Member
Chipotle Mexican Grill
Harrisonburg, VA
10.2019 - 04.2020
- Collaborated with team members in a loud and fast-paced environment to provide efficient service to high volumes of customers
Refugee Resettlement Agency Intern
Church World Service
Harrisonburg, VA
09.2018 - 05.2019
- Provided and facilitated intensive orientation services, including ESL and cultural orientation classes, food and housing assistance, school registration, governmental benefits registration, job assistance, and medical appointments
- Assisted with data entry as the company transitioned from physical to electronic data-keeping
Dining Services Assistant
Sunnyside Retirement Community
Harrisonburg, VA
07.2018 - 01.2019
- Prepared and served meals for elderly residents while accommodating dietary differences and physical disabilities
- Learned about the needs of the aging population, dementia, and elderly health and safety
Education
Master of Science - Social Work, Concentration in Advanced Clinical Social Work Practice for Health, Mental Health, and Disabilities
Columbia University
Bachelor of Arts - Sociology
University of Virginia
Skills
- Team collaboration & leadership
- Conflict resolution & problem-solving
- Client-focused care & advocacy
- Multitasking & time management
- Organization & workflow efficiency
- Attention to detail & accuracy
- High-volume, fast-paced service experience
- Cash handling & POS system familiarity
- Food handling & safety
Timeline
Direct Support Professional
Hands of Mercy Group Home
08.2024 - Current
Retail Sales Associate
Tobacco King and Vape
04.2024 - 09.2024
Member Care Advocate
Sedgwick Government Solutions
03.2022 - 04.2024
Patient Care Coordinator / Billing Representative
Loudoun Sports Therapy Center
03.2021 - 02.2022
Crew Member
Chipotle Mexican Grill
10.2019 - 04.2020
School Social Work Intern
Harrisonburg City Public Schools
09.2019 - 05.2020
Refugee Resettlement Agency Intern
Church World Service
09.2018 - 05.2019
Dining Services Assistant
Sunnyside Retirement Community
07.2018 - 01.2019
Master of Science - Social Work, Concentration in Advanced Clinical Social Work Practice for Health, Mental Health, and Disabilities
Columbia University
Bachelor of Arts - Sociology
University of Virginia
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