Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jenny Zhai

Orlando,FL

Summary

Dynamic professional with a proven track record in delivering exceptional results through outstanding communication, problem-solving, and leadership skills. Adept at managing multiple priorities, driving team performance, and leveraging technical expertise to achieve strategic goals. Committed to continuous improvement and dedicated to contributing to the success of a forward-thinking organization.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks, Barista
Orlando, FL
04.2024 - Current
  • Delivered exceptional customer service in a fast-paced environment, consistently achieving high customer satisfaction ratings and fostering a welcoming atmosphere.
  • Coordinated with team members to ensure smooth service flow, optimizing efficiency and minimizing wait times during peak hours.
  • Maintained cleanliness and organization of the work area, adhering to health and safety regulations and ensuring a clean, inviting environment for customers.

Skate Guard/Party Host/Figure Skating Coach

Ice Factory of Central Florida
Kissimmee, FL
11.2023 - 04.2024
  • Monitored and enforced safety regulations on the skating rink floor, ensuring all participants followed the rules.
  • Built relationships with members and guests and created a welcoming and warm environment that promoted future visits.
  • Fostered a positive and supportive training environment, encouraging teamwork, discipline, and sportsmanship among skaters and their families.
  • Conducted private and group lessons, providing constructive feedback and motivational support to help athletes achieve their competitive and personal goals.

Front of House Associate

Panda Express
Orlando, FL
04.2022 - 10.2023
  • Operated point-of-sale (POS) systems to process transactions, manage cash, and handle payments with precision, maintaining a balanced cash drawer.
  • Handled customer complaints and inquiries with professionalism, resolving issues effectively to enhance customer satisfaction and loyalty.
  • Trained new employees on restaurant procedures, customer service techniques, and food safety practices, promoting a cohesive and knowledgeable team.
  • Prepared and assembled food items according to standardized recipes and safety guidelines, ensuring consistent product quality and adherence to health regulations.

Education

Bachelor of Arts - Business Management/Finance

Valencia College
Orlando, FL
03-2026

Skills

  • FLUENT IN Mandarin Chinese
  • Software Proficiency
  • Team Leadership
  • Communication
  • Active Listening
  • Conflict Resolution
  • Team Management
  • Strategic Planning
  • Time Management
  • Learning Agility

Affiliations

  • Animal Foster Parent
  • Figure Skating Coach
  • French Horn and Violinist
  • Entrepreneurial Mindset

Timeline

Barista

Starbucks, Barista
04.2024 - Current

Skate Guard/Party Host/Figure Skating Coach

Ice Factory of Central Florida
11.2023 - 04.2024

Front of House Associate

Panda Express
04.2022 - 10.2023

Bachelor of Arts - Business Management/Finance

Valencia College
Jenny Zhai