Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Zhao

Brooklyn,NY

Summary

Seeking an entry-level role in business management where I can apply my academic background and skills while gaining hands-on experience and opportunities for career growth.

Overview

2
2
years of professional experience

Work History

Manager

Tsaocha
Brooklyn, New York
07.2025 - Current
  • Led team in daily operations and workflow management.
  • Coordinated staff schedules and ensured adequate coverage.
  • Managed inventory levels and ordered supplies as needed.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Oversaw marketing initiatives, increasing brand awareness and sales.

Duty Manager

Molly Tea
Brooklyn, New York
12.2024 - 08.2025
  • Supervised daily operations to ensure smooth service delivery.
  • Monitored inventory levels and ordered supplies as needed for daily operations.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Responded promptly to any emergency situations that arose during shifts.
  • Prepared weekly reports detailing sales figures and staff performance metrics.
  • Scheduled and organized daily shift rotations for a team of up to 15 employees.
  • Led team meetings to communicate updates, policies, and best practices effectively.
  • Managed staff schedules to optimize team performance and coverage.

Cashier - Shift Manager

HeyTea
Manhattan, New York
12.2023 - 11.2024
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Assisted in training new cashiers on operating procedures and customer interaction.
  • Collaborated with team members to ensure smooth shift transitions and workflow.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

SUNY Stony Brook
Stony Brook, NY
06.2027

Skills

  • Customer service
  • Team leadership
  • Project management
  • Inventory management
  • Time management
  • Staff training

Timeline

Manager

Tsaocha
07.2025 - Current

Duty Manager

Molly Tea
12.2024 - 08.2025

Cashier - Shift Manager

HeyTea
12.2023 - 11.2024

High School Diploma -

SUNY Stony Brook

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