Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenny Zheng

Seattle

Summary

Knowledgeable beauty advisor with background in beauty sales and proven track record in customer satisfaction and product knowledge. Successfully introduced new beauty products to clients, enhancing their overall experience. Demonstrated strong relationship-building skills and deep understanding of latest beauty trends. Current on knowledge of popular japanese / korean skincare / makeup products that are popular among the university aged generation.

Overview

4
4
years of professional experience

Work History

Beauty Sales Consultant

FaceX
08.2024 - 04.2025
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Stayed current on industry trends and product knowledge to better serve clients'' needs.
  • Increased client satisfaction by providing personalized beauty consultations and product recommendations.
  • Handled cash transactions accurately while ensuring a seamless checkout process for customers.
  • Demonstrated strong product knowledge, guiding customers towards suitable options based on their preferences.
  • Maintained a clean and visually appealing display area for an inviting shopping experience.
  • Educated customers on proper skincare routines, resulting in improved skin health for many clients over time.
  • Boosted sales revenue through effective upselling and cross-selling of beauty products to clients.
  • Utilized social media platforms to promote store events, special offers, and new product arrivals, driving increased foot traffic to the store location.
  • Conducted regular follow-up calls with clients after initial consultations to address any questions or concerns they may have had about suggested products or techniques used during sessions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Product Designer

Self Employed
01.2021 - 08.2024
  • Assisted in the development of company branding guidelines, ensuring consistency across all marketing materials and products.
  • Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design vision and technical specifications.
  • Utilized data-driven design approaches to create compelling solutions that catered to diverse user needs.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Established strong relationships with clients through effective communication, addressing concerns promptly and professionally.
  • Conducted thorough evaluations of existing products, recommending enhancements that led to improved customer satisfaction rates.

Education

Associate of Arts - Art

South Seattle Community College
Seattle, WA
06-2025

Skills

  • Skin care expertise
  • Client relationship building
  • Goal-oriented mindset
  • Appointment scheduling
  • Makeup application
  • Product demonstration
  • Brand promotion
  • Color theory
  • Cosmetic product awareness
  • Teamwork and collaboration
  • Friendly and helpful

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Beauty Sales Consultant

FaceX
08.2024 - 04.2025

Product Designer

Self Employed
01.2021 - 08.2024

Associate of Arts - Art

South Seattle Community College

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Jenny Zheng