Jenny F Urquiza-Lopez
Lehigh Acres
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Lee county tax collector
Lehigh Acres
03.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Provided accurate information services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained with Orion DL program did this for a year
- Now trading with FRVIS DMV program in which I had gain a little experience while doing my year with only Orion program
- Triaged service now added to the weekly rotation
Customer CRR
Lee county tax collector
Lehigh Acres
03.2023 - Current
- Work at the front desk for a period of 1 year as part time employee
- Accomplished to recognize customers needs and what services they need it at the moment
- Worked effectively in team environments to make the workplace more productive.
- Learned a little bit of behind scenes with Orion and Frvis programs
- Customer service relationship with employees and customers to provided best practices for customer service satisfaction
Head Bookkeeper
Greenfield’s Shoprite Supermarket
Plainview
03.2000 - 11.2022
- Ensured compliance with all applicable laws and regulations related to bookkeeping.
- Maintained an organized filing system for all financial services
- Ensured all drawers were balanced and prepared for the next business day
- Ensured booking office was balanced out and prepared for next business day
Customer Service Representative
Greenfield ShopRite supermarket
Commack
03.2000 - 11.2022
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone or in person
Assistance Front End Manager
Greenfield ShopRite Supermarket
Commack
03.2000 - 11.2022
- Developed strategies to improve customer satisfaction and loyalty.
- Assisted senior management in decision making by providing insights into customer requirements.
- Resolved technical issues related to the front end development process.
- Created and optimized employee schedules for shift coverage.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Collaborated with security staff and law enforcement on shoplifting and vandalism response.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Education
High School Diploma -
Ceti
Cali-Colombia06-1998
Skills
- Financial reporting
- Customer service clerk
- Payroll administration
- Assistance manager customer service
- Bookkeeping Services
- Tax collector trained CRR and CSR representative
- Triaged rotation
- Express services rotation
- Taxys knowledge
- Hunting and Fishing license need more work on this one haven’t gotten many customer yet
Languages
English
Full Professional
Spanish
Professional
Affiliations
- Read books to better my knowledge of the English language take my dogs out for walks in nature parks
- Time in family on weekends and when possible
About me
- I love to work with people
- To understand their needs to provided a better service
- I like to work as part of a team such as the one I have now they all help me grow as part or the company to better serve customer as well as team members
- Friendly personality who would do the best I can to resolve customer issues and well as any one part of my team/company
- I love to learn new things to obtain knowledge to better do my job as customer service representative and to take on more task if need it
Timeline
Customer Service Representative
Lee county tax collector
03.2024 - Current
Customer CRR
Lee county tax collector
03.2023 - Current
Head Bookkeeper
Greenfield’s Shoprite Supermarket
03.2000 - 11.2022
Customer Service Representative
Greenfield ShopRite supermarket
03.2000 - 11.2022
Assistance Front End Manager
Greenfield ShopRite Supermarket
03.2000 - 11.2022
High School Diploma -
Ceti