Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JENNYFER Dominguez

Fort Morgan,US

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

2027
2027
years of professional experience

Work History

Contact Center

Salud Family Health Clinic
Fort Morgan, Colorado, US
08.2023 - Current
  • Answered incoming customer inquiries via telephone and email.
  • Provided accurate, valid and complete information by using the right methods and tools.
  • Identified and assessed customers' needs to achieve satisfaction.
  • Participated in team meetings providing updates on progress towards goals.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Scheduled customers for Dr appointments.

Co Teacher

Thomson Primary School
Brush, Colorado, US
08.2020 - 07.2023
  • Create developmentally appropriate lesson plans.

Dental Receptionist

Northern Health Department
Sterling, Colorado, US
08.2014 - 05.2015
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.

QA Analyst

Cargill
Fort Morgan, CO
2011 - 2014

Inspect production do laboratory test make sure the safety of their employees test chemicals

Education

High School Diploma - undefined

Fort Morgan High school
Fort Morgan, Colorado
05.2011

Skills

  • Administrative tasks
  • Communication skills
  • Interpersonal relationships
  • Patient greeting
  • Insurance verification
  • Appointment scheduling
  • Record maintenance
  • Assistance during dental treatments
  • Document filing
  • Report preparation
  • Supply ordering

Languages

Spanish
Professional Working

Timeline

Contact Center

Salud Family Health Clinic
08.2023 - Current

Co Teacher

Thomson Primary School
08.2020 - 07.2023

Dental Receptionist

Northern Health Department
08.2014 - 05.2015

High School Diploma - undefined

Fort Morgan High school

QA Analyst

Cargill
2011 - 2014
JENNYFER Dominguez